Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would tell them to check their rental vehicle first.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Carol & Susan are great. I understand they hv to wait just like me. The guys though are a littlr slow with feedback. We don't mean to be pests (well some of us) we just want answers.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Zero proactive communication. I had to reach out a few times to get an update on my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me updated and answered my questions fully and timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff Caldwell make this process so simple and easy.
Customer Service - 5.0/5.0 -
100% because of Jeff Caldwell
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely not.
Repair Quality - 1.5/5.0 -
Constant changed deadlines; constant excuses; constant miscommunication. Covid is over stop blaming internal failures on the pandemic!
Customer Service - 0.5/5.0 -
Knew very little every call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work.
Repair Quality - 5.0/5.0 -
Great work done in a timely manner.
Customer Service - 5.0/5.0 -
Met all my needs efficiently.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Caliber Luxury in Monroe for the Tesla owners in my neighborhood, and there are many!
Repair Quality - 5.0/5.0 -
The. Caliber Luxury of Monroe is fantastic!
Customer Service - 5.0/5.0 -
Susan always found answers for me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
they were great and professional
My Experience - 5.0/5.0 -
Customer service was great! Employees were welcoming and supportive!
My Experience - 5.0/5.0 -
Great job on the repair and I was delighted with the extra detailing.
Likely to Recommend - 4.0/5.0 -
Some of caliber locations are very customer oriented but some are not
Repair Quality - 4.0/5.0 -
Very slow Process , customer to keep calling
Customer Service - 3.0/5.0 -
No feedback till I called , 2 weeks nothing happened til I initiated process between insurance and caliber
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I recently had to bring my car to this collision center after a deer-hit. I have to say, the whole experience was so much better than I expected. From the day I called for an appointment the staff was friendly and professional. They took the time to explain the repair process and what to expect. The repairs were completed quickly and my car looks as good as new. I was impressed with the quality of the work and attention to detail.The staff kept me updated throughout the entire process and answered all my questions. They even helped me with my insurance claim and made the process easy and stress-free. Overall, I am extremely satisfied with the service I received at this collision center. Special thanks to Joshua Caldwell for taking care of few minor scratches which were not part of the actual incident, he went above and beyond to ensure my satisfaction. Thank you for making a difficult situation much easier to handle!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
2nd time I've had my Tesla repaired here. Both times Everything was great. Thank you!