Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 1.5/5.0 -
I don’t think at this point you really want my opinion. I do not think there are enough characters for allowed in this box for everything I need to say.
Customer Service - 1.0/5.0 -
No communication at all unless I reached out and even then either someone was out sick or never got a call back. I did receive emails back most of the time but only after I reached out first.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was great to work with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Joshua was great to deal with. Also, I want to extend my sincere employees who worked on the car for their dedication and pride. It shows they took tremendous pride in their work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs made to my car were factory finish. I’m highly impressed with the outcome. Joshua Caldwell was excellent through the entire process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Drop off and explanation of the process was great. Pick up and discussion of after repair care was great! But the car was there for nearly 4 months and unless I called them, I never had communication with the shop. No updates. It was a little frustrating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, craftsmanship, and customer service! Work completed expeditiously!
Customer Service - 5.0/5.0 -
Kind and warm at heart!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Did not fix front window
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I picked up my car the technician left the air on going at full blast which was a drain on my battery Also my tires needed air
My Experience - 5.0/5.0 -
Fantastic from start to finish.
My Experience - 0.0/5.0 -
I have used Caliber Collision 4 times and I have never experienced the level of service that I received. Throughout the process, I had to call multiple times to get updates, commutation was the worst, no transparency. The only excuse that I received for the lack of communication, is that representative was out sick and they are short staff. The estimate went from 7k to over 20k, with no clear reason. When I picked up my vehicle, no one greeted me to walk through the vehicle to ensure I was satisfy. What a disappointment, it felt like Caliber was doing me a favor and didn't care if I was satisfied.
Likely to Recommend - 2.0/5.0 -
It is unlikely that I would recommend this shop
Repair Quality - 3.5/5.0 -
I have no issues with the repairs with the exception that the cost to fix the bumper was unjustified. The original estimate was 7k; however total repairs total 21k. My dissatisfaction is as result of the lack of transparency and communication. From the beginning, I had to call multiple to ensure my appointment was secure, a week before my appointment I was informed that parts were not order pending information from me which I was never informed on previous communication. During the process. I had to call to get updates and the completion continued to be pushed out with no explanation. This is my 4th time using Caliber, but this time it was a completely different experience it almost felt that I was dealing with a low budget shop with a premium pricing. The level of service is not matched by the cost. It was for sure a loss/win situation were the shop benefited and the customer lost. Even when I picked the vehicle, no one walked me thru what was done and ensured satisfaction really bad service, I would not recommend this shop.
Customer Service - 0.5/5.0 -
Very dissatisfied, see previous comments
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took twice as long and cost twice as much.