Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing experience; highly recommend.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joshua was great to work with and my car looks brand new again. Thanks guys!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber, Joshua, and the whole team did a very good job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far everything seems great
Customer Service - 5.0/5.0 -
The were very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience and customer service!
Customer Service - 5.0/5.0
My Experience - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Excellent repair quality. Poor communication. I was never called. I had to always call every week for updates. Battery was left to drop to 1% before I called to have it charged. Was charged to 100% and let sit (bad). Took 6 weeks for repair. I also believe the car was ready earlier than when I called to check on it, making me have to wait longer to be able to pick it up. Staff was all nice, just poor communication, and poor attention to vehicle during wait periods. Battery dropping to 1% is unacceptable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmenship
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality repair, great service. Process was seamless
Customer Service - 5.0/5.0 -
Customer service was informative , let me know the stages of vehicle repair and expected date of completion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Work exceptionally well done!
Likely to Recommend - 5.0/5.0 -
Professional On time Personable
Repair Quality - 4.5/5.0 -
My only concern was I was the one always having to reach out for status update. Once I made contact everyone responded professionally and friendly.
Customer Service - 5.0/5.0 -
Carol at front desk was terrific!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The repair work was excellent and the interior was deep cleaned. The car looked like new when I picked it up!
Likely to Recommend - 0.5/5.0 -
Not the Monroe location.
Repair Quality - 0.5/5.0 -
Work was not completed. Caliber had my vehicle long enough to solve the issues needed to be complete. Also, this was my second project being done on my vehicle. I notified Caliber the first time when I saw an issue. I made Caliber aware this last visit and they still bid not fix the problem. I paid my deductibles immediately both times and Caliber did not fulfill their part. I have notified the insurance company about the poor quality of service.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly and helpful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
1. Took 3 months when told up to 3 weeks 2. Lost my license plate and asked client to manage it now 3. Had polish steins in car front that are not fading away. Again asked client to come to get it resolved. 4. Poor communication and unhappy customer
Likely to Recommend - 2.0/5.0 -
Overall customer friendly experience could be better and lack of vehicle care.
Repair Quality - 2.5/5.0 -
Caliber collision experience isn’t great for me. Here are the details 1. Initial ETA for delivery for shared for 3 weeks for door dent which later moved to 3 months with poor communication 2. They lost my license plate and screws altogether and left it to me to fix it. 3. They left polish marks on my front of car and upon reporting asked me to come again at the location to fix it. Very disappointed with the way all this has been handled for last 3 months and delivery.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Good job