Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Very nice folks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Even though it took a total of 6 months from the time of my accident to getting my car fixed and home, I would not ever trust it to anyone but the folks at Caliber. They did a wonderful job on a unique vehicle that cannot be fixed by just anyone.
Repair Quality - 5.0/5.0 -
My car is now perfect again! Although it was frustrating that it took 2 months to fix it, I greatly appreciate the excellent and professional work done on it to restore it to its original state.
Customer Service - 5.0/5.0 -
Susan at the reception desk was wonderful! She was always polite and quick to connect me with Joshua who handled my car’s repair. Thank you, Susan!
Returned Clean
My Experience - 5.0/5.0 -
Happy with the results.
Likely to Recommend - 5.0/5.0 -
Great service and no tricks
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Easy to talk with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
As the only Tesla-certified repair shop within 100 miles, I would have to recommend the shop to a Tesla owner. I would recommend them to anyone living in the Charlotte metro area regardless.
Repair Quality - 5.0/5.0 -
Great, smooth experience
Customer Service - 5.0/5.0 -
Very communicative and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did a beautiful job repairing my Tesla. We are very pleased with the results.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would be happy to recommend Caliber to a friend or colleague.
Repair Quality - 4.5/5.0 -
Only issue was being notified throughout the process. I had to call and inquire many times.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I was very happy with the work, just frustrated with the delay
Repair Quality - 4.5/5.0 -
The only negative was having to be without the car for so long and pay for a rental personally for the additional 2 weeks. Insurance covered the initial 4 weeks but I had to pay out of pocket for the rest which was approximately $450-500.
Customer Service - 3.5/5.0 -
Same circumstance as previous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and very kind. Communication was great. They kept me informed of what was happening with my car. They did and excellent job on my back bumper of replacing it and painting it. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My previous comments sum up my experience. Your shop does great work, but the estimate process, ordering parts, and total time in shop was unacceptable for a bumper ding, tail light, and tiny quarter panel ding. Yes, it is a Tesla, which I now understand is harder to repair. You need to carefully reevaluate your process!
Repair Quality - 4.0/5.0 -
The quality of the work was great. Everything restored to the appearance of new.
Customer Service - 0.5/5.0 -
Terrible. The initial estimate was that the car would be there one week. The repair took over six weeks and the communication happened primarily when I called to check on progress. The primary handler of my vehicle told he that he knew just from looking at it that it would need a quarter panel, but it was not discussed with Allstate or ordered ahead of time. Three weeks of delay getting parts with the car fully disassembled and I rented for six weeks at my cost.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new