Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly and helpful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
1. Took 3 months when told up to 3 weeks 2. Lost my license plate and asked client to manage it now 3. Had polish steins in car front that are not fading away. Again asked client to come to get it resolved. 4. Poor communication and unhappy customer
Likely to Recommend - 2.0/5.0 -
Overall customer friendly experience could be better and lack of vehicle care.
Repair Quality - 2.5/5.0 -
Caliber collision experience isn’t great for me. Here are the details 1. Initial ETA for delivery for shared for 3 weeks for door dent which later moved to 3 months with poor communication 2. They lost my license plate and screws altogether and left it to me to fix it. 3. They left polish marks on my front of car and upon reporting asked me to come again at the location to fix it. Very disappointed with the way all this has been handled for last 3 months and delivery.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No doubt will recommend
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
There was no proactive communication to me, but every time I called in my call was answered promptly and I always got the information I was looking for!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carol was excellent to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing quality of repairs and a very fast turn around considering all the steps involved. Joshua Caldwell was professional and very understanding, keeping me in the loop the whole time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks as good as new and they fixed it in just 3 days!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Yes I will recommend but communication needs to get better. Repairs are great !
Repair Quality - 3.5/5.0 -
The repair was great but we had to call every week to get the updates. And also the repair took a very long time (which can be related to the car parts)
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
There was absolutely no email or telephone update on the status of the car for the almost two weeks that you had it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks so much better than I even imagined. It looks brand new!!
Customer Service - 5.0/5.0 -
Lori was terrific. So nice every time I called for an update.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Damaged my seats on third row