Caliber - Macedon
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great. And done job quickly
My Experience - 5.0/5.0 -
I am thoroughly impressed with Cathy, her knowledge and professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service, efficiency, and communication!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was fast and easy. Caliber kept in contact the whole time. It was done before the estimated time. Would recommend.
Likely to Recommend - 5.0/5.0 -
It was a great process.
Repair Quality - 5.0/5.0 -
Fast and efficient. I was kept in the loop the whole time. Loved the text update and emails. Done before estimated date.
Customer Service - 5.0/5.0 -
Everyone was kind and direct. Gave just the right info and was an easy to work with insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
After getting in an accident, Caliber went above and beyond my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gabby was great to work with. She was efficient, welcoming and informative. The car looks excellent. Love the assurance that you stand behind your work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All repairs completed perfectly
Customer Service - 5.0/5.0 -
Kept us informed
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would not hesitate to recommend them to family and friends.
Repair Quality - 5.0/5.0 -
Very helpful and very polite.
Customer Service - 5.0/5.0 -
Super
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Everyone was friendly and very quick to resond with updates. Great experience!
My Experience - 5.0/5.0 -
Great communication from the start to the end. Worked with my insurance carrier and the rental agency, I barely had to do anything. Finished ahead of schedule and the car looks great. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very efficient. Pleasant to deal with. Job well done!
Likely to Recommend - 0.5/5.0 -
In the words of Randy Jackson; “Yeah, that’s gonna be a no from me dawg”. It’s probably safer to wager the opposite.
Repair Quality - 1.0/5.0 -
Honestly the only reason I’m not giving this a 1 is because the staff were all pleasant and at least the replaced panels are all the same color. I trusted when the vehicle was ready, everything was done correctly, and hurriedly tossed my stuff in from the rental and went to work. I realized later the car was returned to me with horrific fitment. No one looked at it when they signed off on the work and the technician clearly didn't care or had no idea what they were doing. Fender wheel arch didn’t line up with that of the bumper cover. Brand new bumper cover ($900) didn’t line up right so it was just slammed over the headlight, curling plastic in the process. The gap between the bumper and hood could easily fit a pack of cards and sat extremely proud of the hood. After calling my insurance company and contacting them, they came and picked the car up from my place of work and claimed none of the fitment was like that prior to sending the vehicle for alignment and they couldn’t see it when it came back because it had snow on it. This is all obviously nonsense, but I just nodded and went along with it. For what it’s worth, you’re allowed to say you made a mistake, that’s fine, it happens everywhere, every day. Several hours later my car was returned. I was informed the problem was an aftermarket bracket the insurance company wanted to use, but “they just happened to have an oem Fusion bracket on hand! Wow! How lucky. I could tell they replaced this bracket because they left the old, original hardware behind on the windshield cowl. The bumper cover aligns to the fender now, and is centered from side to side. There’s a gob of cover up paint put on the portion that got gouged by them previously. The bumper cover fitment to the hood is still incorrect, with a larger than normal gap and still sitting proud of the hood itself. I compared this against another Fusion over the weekend. I have already given Caliber the benefit of the the doubt (even though I was obviously being lied to) and given them the opportunity to get this right and will not be seeking additional remedy as it is clear they are lacking in skill or attention to detail/quality. Frankly, I can and will do a better job myself.
Customer Service - 3.5/5.0 -
Staff were friendly and polite. Front desk was very personable. Would be a 10 had I not been fed some line about the quality of work “not being like that prior to going to the alignment shop”.
Returned Clean
My Experience - 5.0/5.0 -
Timely and good customer service