Caliber - Madison - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The communication was great! The delay in parts was expected and was handled superbly! Thank you!
Likely to Recommend - 5.0/5.0 -
I hope I don’t need it but would use them again
Repair Quality - 5.0/5.0 -
Did a great job!
Customer Service - 5.0/5.0 -
I would go 11 if I could!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff were all nice, professional, and thorough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Great service, communication, and craftsmanship. Downgrading to 7/10 as the trim color provided on my bumper does not match the rest of my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The turning signal lever inside of the truck now operates differently between the left turn versus the right turn. The vehicle still runs non-optimally from the aftermath of the September 2025 rear-end collision.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Honest and truthful status needs to be given and if you cannot remember what was told in a previous phone call, there should be a place where you can document a call.
Repair Quality - 3.0/5.0 -
Staff given out inconsistent information.
Customer Service - 2.0/5.0 -
Staff member gave incorrect information before researching the issue. Constantly given the incorrect status of my vehicle.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional work, my car looks show room new. Highly recommend Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work they did on my car is beautiful! Throughout the project, they kept me updated on the progress. They worked easily with my insurance. They even went above my expectations by installing a battery because my car wouldn’t start.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Because you didn't give negative numbers for me to choose.
Repair Quality - 1.5/5.0 -
Took it to the shop on 11/07/2025. Was told a couple of days. I figured with tear down, part order and assembly five to seven days. Got a update on same day saying completion update from pending to 11/18/2025. On 11/13/2025 they sent a text telling me if I had questions to call, not wanting to rush them didn't reply. On 11/14/2025 got a text saying" they were still on schedule for 11/18/2025." Got a text on 11/17/2025 stating they were still on track for 11/18/2025. Went by to check on progress on 11/17/2025. Was told if they got it painted on 11/18/2025 I could possibly pick it up on 11/19/2025. Went by on 11/18/2025 was told they were "waiting on a grill shutter". Which was on original parts list. On 11/19/2025 got a text saying updated my completion date from 11/18/2025 to 11/21/2025. Went by 1121/2025 was told they were waiting on a bracket that didn't come in on last order. And that they have no control over the automated messages. On 11/24/2025 got a text updating completion from 11/21/2025 to 11/24/2025. 11/25/25 got a message stating would be ready for pick up after lunch. Then 11/25/2025 got a text updating completion date from 11/24/2025 to 11/28/2025. On 11/26/2025 got a text saying it was complete. During all this incompetence on completion dates. The price went up over a third. Guess your establishment isn't good at estimating either. On top of that you left my lights on and killed my battery. You all had no reason to even mess with the light switch they are automatic.
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Fender bolt missing when picking up, GM painted and replaced to rectify. Washer fluid reservoir was replaced but not replenished so not sure how functionality was checked. All other repairs were completed in less than 30 days. Did not enjoy the fact you have to visually inspect, accept repairs and pay deductible before test driving off site, just have to take the mechanics word, hard to digest when missing bolt was found within 30 seconds.
Customer Service - 2.5/5.0 -
GM was not happy I wanted to test drive to check repairs as wheel was damaged in accident. Told me I was “being a way”, I had to refuse to pay deposit until test drive was completed and GM rode along. Mechanics are not above reproach, and it is far easier to point out needed changes/fixes before I pay or accept the completed work rather than come back and argue what was and wasn’t done to satisfaction.
My Experience - 5.0/5.0 -
You guys were great. I will highly recommend you guys!