Caliber - Maple Grove

4.8 (3,536reviews)
95%
16750 96th Ave N,  Maple Grove,  MN  55311
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,536)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted that vehicles were returned looking brand new, with several pleasantly surprised by complimentary interior detailing and cleaning. Daily text and phone updates were frequently commended for providing peace of mind throughout the repair process. Numerous customers noted repairs were completed ahead of schedule, exceeding expectations. Staff professionalism, friendliness, and thoroughness were repeatedly celebrated. A small number of customers noted areas for improvement, including clearer upfront communication about timelines, occasional delays, and isolated quality concerns - all shared directly from their feedback. Overall, the vast majority expressed high satisfaction and willingness to recommend Caliber Collision to others.
AI-Generated from reviews written in the last 12 months
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"My car is better then new. The customer service is outstanding, professional, awesome communication and friendly. I wouldnt trust my car ..." Read more
"... working with Caliber Collision to fix my BMW X3. The service and results were impeccable. They completed the desired work quickly and returned my vehicle in pristine, ..." Read more
"Excellent customer service and repair quality. They kept me informed on the status of my repair and finished ..." Read more
"... perfect with no trace it had ever been wrecked. The repairs were done in a timely manner and they kept me well informed. Best team in town for your next Autobody ..." Read more
"... wonderful to work with and the entire staff was great. Our car was worked on and completed quickly - with consistent updates from the caliber team. 1010 recommend." Read more
"I appreciate the fact that the repair was done more quickly than originally anticipated. The repair looks great and Im very happy I chose ..." Read more
"... initially told repairs would take about two weeks. Ended up being a month which cost me almost $4,000 in rental care fees increase rate for having to keep extending ..." Read more
"... professional and helpful staff. Incredible that the repairs were done 3 days ahead of the promised date. Will only go to Caliber in the future!" Read more
"First, the car was not delivered on the originally promised date. The unplanned delay disrupted a personal commitment I ..." Read more
"8 weeks when quoted 4"
"I dont know that I have ever worked with a company that had better customer service than Caliber. I was updated ..." Read more
"... from the moment I arrived to the final checkout. The ongoing communication on the status of my repair was appreciated." Read more
"My repair had a lot of delays but each one was well communicated and I felt the team was doing the best they could ..." Read more
"I was often updated on the progress of the work on my car which kept anxiety at bay. The repair was done quickly ..." Read more
"... finish. The whole process took about 20 days and caliber reached out often to ensure i knew the status of my vehicle. Caliber worked with my insurance directly, ..." Read more

My Experience

Excellent customer service. Everyone was very informative and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was welcoming and kept me well informed throughout the process until completion. Also the relationship with Enterprise rental made this entire process less stressful.

My Experience

They did a great job on the body work but I wish they would have cleaned up the mess they left in the interior of the car!

Likely to Recommend

Repair Quality

JOB don,e looks ok so far? Missed seat belt extender not replace. Speedometer image not back to original image. Eyeglasses left on dash board

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

One small but noteworthy problem that remains is that the driver's door, which was replaced, was not wired to respond to the remote key. I can lock the door manually but not remotely. I hope that I can schedule a short repair visit to the shop in my neighborhood and have the repair done while I wait.

My Experience

Repair looks very nice and was done in a timely manner. Crew was very accommodating. No issues

My Experience

Your repairs were delivered ahead of schedule and were of excellent quality. Our vehicle looks as good or better than the day we left the sales lot! Your paint team actually repaired some unrelated minor defects when applying clear coat over the paint blended areas on adjoining panels. Amazing attention to detail. Thank you so much!

My Experience

They went well beyond my expectations. My car looks new again. They kept me informed the whole process. A big thank you to them!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Felt like I got a brand new car back. Id highly recommend this shop to anyone in need.

Likely to Recommend

Repair Quality

Zach was awesome.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Jeep looks just like it did before the accident. Terrific communication during the entire process.

My Experience

Caliber kept us in the know of what going on with our vehicle. I appreciate it. Looked great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very helpful with my crazy schedule. They called when my part was in, instead of me leaving my car there all week.

My Experience

Nicole was great! Communication was clear and if I had any questions, she was always able to answer them for me. She was very knowledgeable and made the process so smooth. I appreciated receiving updates every step of the way. Also, thanks to the PDR guy, the paint tech and anyone else who took care of our car.

Likely to Recommend

Repair Quality

Customer Service

Nicole B was great! Communication was wonderful and she answered all my questions.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very fast and easy. Great customer service

Customer Service

Customer service was excellent

Kept me Informed?

Yes

Ready on Time?

Yes

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