Caliber - Marietta - Cobb Parkway

4.7 (3,206reviews)
95%
1770 Cobb Parkway South,  Marietta,  GA  30060

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,206)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is also highly regarded, as numerous customers reported receiving their vehicles ahead of the originally estimated completion date. A lifetime warranty and thorough vehicle cleaning upon return were appreciated bonuses. Some customers noted areas for improvement, including occasional delays in completion dates, isolated concerns about paint color matching and panel alignment, and a few instances where communication was less consistent than expected.
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"Excellent customer service. Great work and regularly updated during the repair process. I know my vehicle was ..." Read more
"Very satisfied with the service! From the quality of the repairs done, to customer service, to the updates provided along the way, and the speed ..." Read more
"Excellent service, professional staff, great results."
"Always does a great job. Very professional, informative, and relatively fast."
"The service was excellent, and the work was perfect and meticulous. Everyone was so kind and encouraging, and the level of skill and professionalism ..." Read more
"... be ready in 3 weeks but with the excellent staff, my Vehicle was ready in 2 weeks. I really like the text message tracking system as well. Thanks again. Will ..." Read more
"... was no sense of urgency in getting my car fixed. Several extensions on the date of completion, from 1013 to 11 18. I was not kept updated in timely manner. ..." Read more
"Awesome job! Very quick turnaround on repair… and outstanding communication!"
"... unprofessional given that you guys have had over 3 weeks and continuously delayed my pickup date and I still have to bring the car back." Read more
"... extensions on the date of completion, from 1013 to 11 18. I was not kept updated in timely manner. I would have to call them for updates. The quality of the work was ..." Read more
"Wonderful service, professional staff, incredible communication. I really appreciated the support I got from Caliber and highly recommend them."
"Very easy to turn car in, communication during the process was clear and efficient, pick up was professional and effortless"
"No communication entire time they had my car, then at pick up advisor was horribly rude, arguing ..." Read more

Likely to Recommend

Repair Quality

Brought my car to caliber pretty banged up from an accident and they did a great job exterior and interior. Got my car back looking brand new!

Customer Service

Returned Clean

My Experience

Kathy greets you smiling and very helpful when you come in the door. I’m very happy with my vehicle repair. Jaime worked hard to get my car back on the road. He also stayed in touch with me via text or phone calls. He kept me updated daily. I would never go to another shop. All the employees at 1770 Cobb Parkway do a great job. Thank you.

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Repair Quality

Customer Service

Returned Clean

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Customer Service

My Experience

Naomi deserves many kudos here. She not only was thorough with her time she was patient. She was up front on how and when she would communicate. I felt a lot of peace of mind having her look after my car. I value her as a customer and hope you all value her as an employee.

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Customer Service

Returned Clean

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Repair Quality

Great job

Customer Service

My Experience

My headlights are uneven and it’s obvious when lights are on.

My Experience

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My Experience

Very professional shop. I received daily updates from Naomi. Easy process.

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Customer Service

Returned Clean

My Experience

Thank you for fixing my car and repairing the bumper.

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Customer Service

My Experience

Great communication! I was consistently updated on my cars repairs and was very impressed by how fast they were able to complete the repairs. 10/10 wonderful experience!

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Customer Service

Naomi did an amazing job communicating!

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Returned Clean

My Experience

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Repair Quality

Very good communication

Customer Service

Again excellent communication

Returned Clean

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Absolutely not. Horrible job

Repair Quality

My car is still scrubbing underneath. This means they only repaired the cosmetic damage & did not bother to review internal damage as they should have even with me telling them about the noises. The cosmetic report they did, the part they order doesn’t match the body paint of my truck. And the only replaced the bumper and ordered the plastic for the tire well. That cost almost 5,000 for almost two weeks of having my vehicle. Absolutely absurd

Customer Service

Every call was, “we are waiting for….” Someone or something.

Returned Clean

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Returned Clean

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