Caliber - Marlow Heights

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

I would highly recommend Caliber but I would tell them to check the car thoroughly before signing the release form. Everything else was excellent and Rockell was very pleasant to work with.

Repair Quality - 4.0/5.0 -

Caliber wanted me to pick up the car before it was finished because they ordered a new lamp with no estimated delivery at the time.

Customer Service - 4.5/5.0 -

Caliber did a great job of communicating with me regarding the repairs to my vehicle but there were a few issues overall.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am deeply impressed at the care and dedication they took to our most vulnerable transportation and repaired it back like it had never been done before. I am highly pleased and grateful.

Customer Service - 5.0/5.0 -

Everyone greeted me every encounter by phone and or in person with great enthusiasm and respect and listened to my concerns and needs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good professional service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The workmanship was excellent, and my RAM 1500 truck looks like new again. The team kept me informed throughout the repair process, and their professionalism and attention to detail really stood out. I truly appreciate the quality of their work and the customer service they provided. I highly recommend Greg and the crew at Caliber Collision to anyone needing collision repairs. Thank you for a job well done!

My Experience - 5.0/5.0 -

Quick and amazing service. My vehicle was completed before the estimated date. They kept me abreast of the repairs as they progressed. Im super happy with the job they've done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff was friendly and helpful they explained the process and got my car back to me in less time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The headlight that was replaced is experiencing condensation. I’ll call tomorrow to schedule time to bring the vehicle by. I have a video if you’d like to see what’s going on before I stop by.

My Experience - 5.0/5.0 -

None

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I would have no problem recommending Caliber to anyone.

Repair Quality - 4.0/5.0 -

The staff was very professional and courteous. There was only one problem. There was a mix up and it took several weeks to get around to my vehicle. However, the staff was very apologetic and paid for my rental car for another week while they got things straight. Other than the delay, I was treated very well.

Customer Service - 4.5/5.0 -

As I stated earlier in the survey, other than the delay to get to my car, the staff was very professional and courteous.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great customer service.

Repair Quality - 5.0/5.0 -

Great service.

Customer Service - 5.0/5.0 -

Great service.

Returned Clean

My Experience - 5.0/5.0 -

Greg kept me well informed and the work was completed in a timely and efficient manner.

Likely to Recommend - 5.0/5.0 -

I will definitely recommend this place for sure

Repair Quality - 5.0/5.0 -

This people are great my car looks great

Customer Service - 5.0/5.0 -

This place is great the customer service is amazing there work even better my car looks great and it’s the first time that I take my car to a place where they don’t go on my stuff I have some money and my car and when I pick up my car the money was still there very honest people I’m very happy thank you caliber collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I received quick service, frequent updates, and the job was well done.

Customer Service - 5.0/5.0 -

Friendly and helpful customer service.

Returned Clean

My Experience - 5.0/5.0 -

Greg did a great job communicating updates throughout the process. The repairs were completed a week ahead of schedule!

Likely to Recommend - 5.0/5.0 -

Very likely to recommend!

Repair Quality - 5.0/5.0 -

Repairs look beautiful and they were completed ahead of schedule

Customer Service - 5.0/5.0 -

Greg was awesome! He kept me well informed throughout the process. Other Caliber folks I interacted with at the Columbia location were excellent as well.

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service. They kept me updated every step of the way, and every transaction was seamless and easy. Everyone was friendly, professional, and made me feel welcomed. Highly recommend!

My Experience - 5.0/5.0 -

Rockelle and the other woman (sorry that I forgot her name) in the front office were very kind thoughtful and caring when discussing my car. They even assisted in making sure the Uber picked me up at the correct spot.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend this particular Caliber Collision to friends and family

Repair Quality - 5.0/5.0 -

So far the repair is good.

Customer Service - 5.0/5.0 -

I am very satisfied with the service is received Rockelle is the best. She put me at ease and answered all my questions thoroughly.

My Experience - 5.0/5.0 -

I was very satisfied with the service. The personnel and they was very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0