Caliber - Marlow Heights

4.7 (4,278reviews)
92%
5000 Auth Road,  Suitland,  MD  20746

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,278)

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Repair Quality

It looks great!

Customer Service

Awesome and kept me informed.

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Returned Clean

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Returned Clean

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Returned Clean

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My Experience

Above average work, very satisfied overall.

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Returned Clean

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Returned Clean

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Likely to Recommend

I inquired charges from the rental company as a result of them not informing me when my car was ready at the proper time. An employee of the business broke my arm rest and sat it in my back seat under a scarf. Noone sausage anything to me about it. I discovered it when I looked over my car before leaving. I was also told my car was being cleaned b4 I took possession and upon opening my door I discovered the entire inside of my car was covered I dust. I was so frustrated because they'd had my car a month I took it dirty. I have called repeatedly about my arm rest and was told 4 days ago it was mailed to me and I have not received it nor a tracking number. Antonio advised me on Tuesday he'd be getting the tracking number and he'd get it to me. Today is Saturday and I have no part nor tracking. I was also told that in the previous Friday my reimbursement for the fees I was charged because of their error was processed and I still haven't received it either.

Repair Quality

It took a month for my car to be repaired and when I got it back someone had broken my arm rest.

Customer Service

Antonio kept in contact with me throughout the long process

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Returned Clean

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Everyone was GREAT

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Returned Clean

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Returned Clean

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Likely to Recommend

Repair Quality

Great Work

Customer Service

Great Customer Service Xavier Green and the Appraiser at the shop took care of me throughout the whole process