Caliber - Marlow Heights
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this Caliber Collision to all of my family and friends. 5 Stars
Repair Quality - 5.0/5.0 -
My experience with Caliber Collision was awesome, from the very beginning to the end. From the front desk to picking my vehicle up, when it was completed. Greg was awesome, he went over all the details with me and I truly appreciated his communication throughout the complete process. I would recommend this Caliber Collision to all of my family and friends. Thanks again 🤗🤗🤗
Customer Service - 5.0/5.0 -
I give the Customer Service was a 5 Star for Excellence
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Front left turn off signal doesn't work wheel alignment is not correct will take back for correction
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
I see two things missed on door and bumper
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This shop has thee best customer service in the DMV. The manager Hasan is one of the best is on of the nicest people in terms of his specific customer service you could ask for. The entire staff is very handson and knowledgeable. I have referred several people to this shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exclusive service top rated 👍thanks again!!!
Customer Service - 5.0/5.0 -
Great job!!!
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service. I felt like I was NOT a number. I really like the way Raquel took the time and explained everything. She was very patient and did not try to rush me out the door. I will definitely go back and recommend my friends and peers to go see them, especially Raquel.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
They were professional, but there wasn’t full accountability!
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good service
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I will recommend Caliber Collision to my friends or relatives
Repair Quality - 5.0/5.0 -
The work was done on my car on time the employees were excellent and courteous
Customer Service - 5.0/5.0 -
I think that Caliber Collision is a great place to have your vehicle repaired your quick their honest and they're fast my car is just like it was before the accident thank you Caliber Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly, very communicative, best staff ever!
Customer Service - 5.0/5.0 -
perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The personnel were very professional and concerned about working with the customer. Under their rule doing excellent work as quickly as possible and satisfying the customer. Great work!!!
My Experience - 5.0/5.0 -
The customer service and the way the staff take care of you is always top tier. Rochelle took care of me. Thank you all for all you do!!! Especially the repair guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They take care of you and the staff is awesome!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
I haven’t gotten the truck back yet
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I was extremely disappointed with my experience. When I arrived to pick up my vehicle after being told it was ready, the car would not start due to a dead battery. Despite this, the manager was initially unwilling to replace the battery, which resulted in the vehicle being kept overnight again. This situation caused a significant inconvenience, as I live an hour away—resulting in approximately four hours of unnecessary travel time for my wife due to the inaccurate readiness notification. Additionally, the battery in question is brand new, yet the proposed solution was to rely on the battery’s warranty rather than take immediate responsibility for resolving the issue. To make matters worse, I was left on hold for over an hour when trying to reach the manager. I ultimately had to hang up and call back, which gave the impression that my time and concerns were not being prioritized. Overall, the experience was frustrating and poorly handled from a customer service standpoint. Fortunately, the issue was eventually resolved and the vehicle has not had any further problems, but the process to get there was unacceptable.
Repair Quality - 1.0/5.0 -
I was extremely disappointed with my experience. When I arrived to pick up my vehicle after being told it was ready, the car would not start due to a dead battery. Despite this, the manager was initially unwilling to replace the battery, which resulted in the vehicle being kept overnight again. This situation caused a significant inconvenience, as I live an hour away—resulting in approximately four hours of unnecessary travel time for my wife due to the inaccurate readiness notification. Additionally, the battery in question is brand new, yet the proposed solution was to rely on the battery’s warranty rather than take immediate responsibility for resolving the issue. To make matters worse, I was left on hold for over an hour when trying to reach the manager. I ultimately had to hang up and call back, which gave the impression that my time and concerns were not being prioritized. Overall, the experience was frustrating and poorly handled from a customer service standpoint. Fortunately, the issue was eventually resolved and the vehicle has not had any further problems, but the process to get there was unacceptable.
Customer Service - 1.0/5.0 -
I was extremely disappointed with my experience. When I arrived to pick up my vehicle after being told it was ready, the car would not start due to a dead battery. Despite this, the manager was initially unwilling to replace the battery, which resulted in the vehicle being kept overnight again. This situation caused a significant inconvenience, as I live an hour away—resulting in approximately four hours of unnecessary travel time for my wife due to the inaccurate readiness notification. Additionally, the battery in question is brand new, yet the proposed solution was to rely on the battery’s warranty rather than take immediate responsibility for resolving the issue. To make matters worse, I was left on hold for over an hour when trying to reach the manager. I ultimately had to hang up and call back, which gave the impression that my time and concerns were not being prioritized. Overall, the experience was frustrating and poorly handled from a customer service standpoint. Fortunately, the issue was eventually resolved and the vehicle has not had any further problems, but the process to get there was unacceptable.
Returned Clean
My Experience - 5.0/5.0 -
Greg was very professional, effective in communicating, and swift in completing my vehicle repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Greg, Hassan, and all Caliber Collision team members were excellent