Caliber - Marlow Heights
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I was extremely disappointed with my experience. When I arrived to pick up my vehicle after being told it was ready, the car would not start due to a dead battery. Despite this, the manager was initially unwilling to replace the battery, which resulted in the vehicle being kept overnight again. This situation caused a significant inconvenience, as I live an hour away—resulting in approximately four hours of unnecessary travel time for my wife due to the inaccurate readiness notification. Additionally, the battery in question is brand new, yet the proposed solution was to rely on the battery’s warranty rather than take immediate responsibility for resolving the issue. To make matters worse, I was left on hold for over an hour when trying to reach the manager. I ultimately had to hang up and call back, which gave the impression that my time and concerns were not being prioritized. Overall, the experience was frustrating and poorly handled from a customer service standpoint. Fortunately, the issue was eventually resolved and the vehicle has not had any further problems, but the process to get there was unacceptable.
Repair Quality - 1.0/5.0 -
I was extremely disappointed with my experience. When I arrived to pick up my vehicle after being told it was ready, the car would not start due to a dead battery. Despite this, the manager was initially unwilling to replace the battery, which resulted in the vehicle being kept overnight again. This situation caused a significant inconvenience, as I live an hour away—resulting in approximately four hours of unnecessary travel time for my wife due to the inaccurate readiness notification. Additionally, the battery in question is brand new, yet the proposed solution was to rely on the battery’s warranty rather than take immediate responsibility for resolving the issue. To make matters worse, I was left on hold for over an hour when trying to reach the manager. I ultimately had to hang up and call back, which gave the impression that my time and concerns were not being prioritized. Overall, the experience was frustrating and poorly handled from a customer service standpoint. Fortunately, the issue was eventually resolved and the vehicle has not had any further problems, but the process to get there was unacceptable.
Customer Service - 1.0/5.0 -
I was extremely disappointed with my experience. When I arrived to pick up my vehicle after being told it was ready, the car would not start due to a dead battery. Despite this, the manager was initially unwilling to replace the battery, which resulted in the vehicle being kept overnight again. This situation caused a significant inconvenience, as I live an hour away—resulting in approximately four hours of unnecessary travel time for my wife due to the inaccurate readiness notification. Additionally, the battery in question is brand new, yet the proposed solution was to rely on the battery’s warranty rather than take immediate responsibility for resolving the issue. To make matters worse, I was left on hold for over an hour when trying to reach the manager. I ultimately had to hang up and call back, which gave the impression that my time and concerns were not being prioritized. Overall, the experience was frustrating and poorly handled from a customer service standpoint. Fortunately, the issue was eventually resolved and the vehicle has not had any further problems, but the process to get there was unacceptable.
Returned Clean
My Experience - 5.0/5.0 -
Greg was very professional, effective in communicating, and swift in completing my vehicle repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Greg, Hassan, and all Caliber Collision team members were excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The repair is great. The repair took longer than originally estimated, but the technician at Caliber kept me up to date as what was leading to the delays.
Customer Service - 5.0/5.0 -
She made sure to keep me updated on why my pick up date for repairs kept getting moved back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and did it in a timely manner.
Customer Service - 5.0/5.0 -
Everyone in the office was very nice, and took care of me quickly but not rushed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and assume work
Likely to Recommend - 5.0/5.0 -
Do exactly work
Repair Quality - 5.0/5.0 -
Great service and work
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took a little longer than expected but overall I was satisfied with service.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The process was smooth and the team was very helpful, to include diminishing my stress about the accident. :0)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look good. The Customer Service was excellent, l would use them again and recommend this shop to others.
Customer Service - 5.0/5.0 -
Good Job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer Service great, quality of work great from what I can see.
My Experience - 5.0/5.0 -
Excellent customer service Everything was done like explained in a timely manner. Thank you Greg and staf and thank you to the nice lady who made me coffee!
My Experience - 5.0/5.0 -
Was very pleased with the service received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kerin was amazing help! Very knowledgeable and great customer service