Caliber - Maryville IL

My Experience - 5.0/5.0 -

The truck was beautiful. Tha staff was friendly. and kept me informed of progress. I would recommend extremely

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My beautiful truck back being beautiful. It was well done. Doesn’t even look it was damaged. Detail was perfectly done. People. Great. Detail. Keep you advised I highly recommend

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication, great work, and done ahead of schedule. They dealt with my insurance and I had no issues.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very kind and helpful staff. My vehicle was not only repaired in a timely fashion, but washed and detailed. I was extremely pleased.

Customer Service - 5.0/5.0 -

Friendly and always kept me updated on my vehicle’s status.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0 -

Good except when ordering an accessory & asked to keep the parts for the customer they still left parts unaccounted for. Repair was perfect.

Customer Service - 2.5/5.0 -

You guys did a good job. The problem was a lack of communication with the repair that took way too long waiting on parts and little communication on the status. Being left in the waiting room & treated like I was bothering Kristy was nor great. She needs to work on her people skills

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everybody was so nice to work with my car.

My Experience - 5.0/5.0 -

Second time I’ve been to you guys always get my vehicle back looking like new. Excellent job

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very likely to recommend my friends and family

Repair Quality - 5.0/5.0 -

The best super recommended ..!!

Customer Service - 5.0/5.0 -

I was extremely satisfied with the entire staff at caliber. Krissy was amazing and the office kept me informed with all of my repairs.

Returned Clean

My Experience - 5.0/5.0 -

Well, well, well.... Let's start with Alva. Once you walk through the door, there she ia behind the desk with a bright smile greeting you instantly! Our conversations whether over the phone or in-person felt like family. I almost forgot why I was there! Our conversations were just that great! And now here comes Krissy!! She stayed on top up everything from start to finish. She always kept me informed. Any important information that she felt I needed to know, she called right away! If I missed her call due to being in court for my docket, she did not hesitate to text... Now who does that??? Krissy that's who!! She is on top her game!! Alva & Krissy, love you ladies!! And the ones who took my baby apart and put her back together... . SUPERB JOB WELL DONE!!! Caliber Collisions in Maryville, IL.... YOU ROCK!!! P.S. I felt so close with Alva & Krissy, that they called me by my nickname Brandee!!! YOU GUYS ARE THE BEST!!!

Likely to Recommend - 5.0/5.0 -

I was recommended by my brother Arrhur Monigan, so I am definitely passing the torch!!

Repair Quality - 5.0/5.0 -

The repairmen made my baby look brand new!!! I appreciate them so much for taking care of my baby as if it were their own.

Customer Service - 5.0/5.0 -

Krissy & Alva!!! What a DUO!! Walking into Caliber Collisions in Maryville, you pretty much forget what you are there for once you meet Alva! When I walked in for the 1st time, Alva was concerned about the way I was swinging my grandbabies carseat, until I told her that it was empty. We both had a great laugh after that and started talking about family. Once that conversation hit off, we both realized that we better get to talking about why I was there....haha..... From the in-person visits to the phone calls, Alva felt like family & I love her for that! Now it was time for Alva to turn me over to Krissy! OMG!!! From talking to her for rhe 1st time, in between time and the end, Krissy made sure that I did not miss a beat with the updates in regards to my vehicle. If I missed her call due to being in Court, she would immediately text me. Now who does that? Krissy, that's who!! Krissy made sure that whatever I needed, she was just a phone call or text away. Like I said before, these two ladies are a MAGNIFICENT DUO!!! I didn't get to me to meet who actually made my baby (CX-9) look brand new, but I thank them as well. Awesome job!! Krissy, Alva and the team at Caliber Collision in Maryville, IL.... YOU ROCK!!!

My Experience - 5.0/5.0 -

Great work and great customer service! This is the 2nd time we have taken a car in for repairs. We are highly satisfied with the quality and service!

Likely to Recommend - 0.5/5.0 -

Dunno

Repair Quality - 0.5/5.0 -

Wasn’t fixed.

Customer Service - 0.5/5.0 -

Was not fixed

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Super friendly staff, detailed and fast service, accommodating with the rental return, and even stayed open 10 minutes late to allow me to rush in and get my car after work. It was a great experience and I’ve told everyone who’s ask me about it.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

My comment is A+ rating on job well done professional and timely

Repair Quality - 5.0/5.0 -

Excellent workmanship throughout the car

Customer Service - 5.0/5.0 -

Professional staff at all times throughout the repair of vehicle Very understanding and caring

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Service was complete and my bumper was fixed. My doors interior was off when I got it back but in a followup appointment they fixed the issue

Customer Service - 3.5/5.0 -

Updates were not as frequent as I would have liked.

Returned Clean

My Experience - 0.0/5.0 -

I was told I need to wait for the air bubbles to come out of the back where the plastic tape was put. Not satisfied till the air bubbles are gone.

Likely to Recommend - 5.0/5.0

Repair Quality - 1.0/5.0 -

The car is not done. It has to go back in the shop because the paint job was not done right. So my car isn’t even finished yet.

Customer Service - 1.0/5.0 -

It isn’t even done yet. So no, they haven’t done a good job because the first one was gone wrong.