Caliber - Maryville IL
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Car was not repaired and available on day specified, understandable given parts availability. However, the run over was 7-days. Also, the rt signal lamp bulb which was damaged during collision was not apparently functional tested and not replaced. Other than that professionalism and courtesy of staff and repair team was excellent!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A bit early. Just picked up the car a few hours ago. It looks great and functionally seems strong. It appears the Caliber team did a great job. Impressed with professionalism of Krissy and Bill. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chrissy is the absolute best! Even when we followed up after the initial repair she was so accommodating and kind. Bill literally came in on his day off to give us back our car - the estimated repair time was 3/12 and we had it back 2/28!! They got us in quickly and communicated often. And when I picked it up they had spent the time to detail my car inside and out we could not be happier!! HUGE KUDOS TO BILL & CHRISSY!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber to everyone.
Repair Quality - 5.0/5.0 -
Awesome experience
Customer Service - 5.0/5.0 -
Very friendly people
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and updates throughout the repair process.
Customer Service - 5.0/5.0 -
There was great communication with the shop on the progress of repairs. Very nice staff. Clean facility. The repair repairs look great!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed on the progress of my car’s repair which was reassuring to me. The work was exquisite and my car looked great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair work looks invisible, very nice! Appreciate the attention and effort, thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 5.0/5.0 -
Krissy was a pleasure to work with.
Returned Clean
My Experience - 0.0/5.0 -
Your customer service was great. The remainder off my experience was lack luster. Here is a copy and paste of my favorite response. Hey Michael, its krissy up at Caliber.So we've got the factory hitch on, and the fitment is causing the bumper to sit too high and its rubbing the liftgate-which is probably why they had an aftermarket one on the vehicle to begin with. We did order an aftermarket one this morning, but it probably wont be in by tomorrow Reply "STOP" to cancel. This is for a lack of words, BS. The bumper on this vehicle has very minimal adjustment. I personally installed the previous trailer hitch, and had zero issue with the clearance of the rear body plastic. (Bumper). After 3 weeks I did finally receive my completed vehicle, no worries with the delay of parts. Not the fitment issues I was told. I was pulled over the following morning due to not having license plates lights. The officer was very kind due to the fact that I had your little packet for a lifetime warranty of your work. I would not recommend this location to friends that told me the company does good work. Sorry
My Experience - 5.0/5.0 -
Everyone was very polite and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good service
Repair Quality - 5.0/5.0 -
Very satisfied thank you for your service.
Customer Service - 5.0/5.0 -
Nice job
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I feel like efforts were not made to communicate in a timely manner. The automated text message would say it's going to paint and two days later when I called it was in paint. I was told via automated message the car was being assembled. Two days later when I called I was told it was being assembled.