Caliber - Maryville IL
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
My husband could not open his gas flap. Luckily he had just enough gas to drive home from Clayton, Mo. He took the car in this morning and was accused of having a damaged gas cap before the accident and that he would have to pay for that. After a repairman realized it was their mistake, the woman apologized. My husband was very angry.
Customer Service - 2.5/5.0 -
Refer to previous comment.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looked great when I picked it up
Customer Service - 5.0/5.0 -
The personnel were very nice.
Returned Clean
My Experience - 0.0/5.0 -
The paint has runs on tailgate from excess paint
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I’m overall satisfied with the repairs. However, it was scheduled from Sept. 15th to Oct. 10th - but had to extend it till the 20th. I also have to take the truck back to have them repair a run in the paint this week.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I am 100% satisfied with the work they did on the car. This would be a ten if the procedures for getting an estimate, dropping off the car and picking up the car were a little freindlier. Itt is regimented and the people who are doing it seem afraid to deviate from the regimen. A couple of examples: appointments for estimate put off several days, refusal to provide me with a copy of the estimate they are sending to the insurance company, etc
Customer Service - 1.5/5.0 -
See my prior comment
Returned Clean
My Experience - 0.0/5.0 -
The coordination between customer service and texts I received for repair status were wholly inaccurate and misleading. Requests to have the repair manager return my calls went unanswered. Only towards the very end did I get status updates from management. The repair job looks really good, but apologies at the end only go so far. Taking over two months to complete without trustworthy status updates is unacceptable. I would be hard pressed to recommend Caliber Collision to my friends.
My Experience - 5.0/5.0 -
The entire ordeal went smoothly and through out the interaction with the staff was both courtesy and knowledgeable. Thank you for you service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was very quick and friendly! The repairs were also quick and phenomenal, my car was returned like brand new.
My Experience - 5.0/5.0 -
Appreciate the wash and the vacuum
My Experience - 5.0/5.0 -
Fantastic service! They kept me updated on the repairs and expected completion date. And actually completed the repairs 5 days earlier than the expected completion date. Caliber collision is the only place I have had body work done on my vehicles in the past. And they are the only body shop I will use in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 + 10 + 10 + !!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleasant people to work with and car looks great