Caliber - Mason
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Caliber got right on my car after the 1st of the year as promised. I got it back ten days before it was promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was completed ahead of schedule and I was updated every couple of days.
Customer Service - 5.0/5.0 -
See first comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair took a long time, but was done 4 days earlier than the initial quote. There were two minor imperfections in the new bumper, but the manager offered to fix them if we could leave the car there for 2 days.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I guess it's an all right body shop but I'm very particular about my vehicle and I want the fit and finish to be perfect I believe any job worth doing is worth doing correctly so in my eyes it was a bang-up job hurry up get out the door but yet it took that long which was a total of six weeks including the backorder parts.
Repair Quality - 3.5/5.0 -
Gave 7 because in my opinion they weren't in any rush to complete the job so after repair of back of fender they painted entire fender even over surface rust bubbles without even so much as a quick phone call to me to talk about a quick sand the bubble smooth so that when you painted the entire fender the fit and finish was perfect. Maybe I don't know how the body shop works but in my opinion if you keep my vehicle for 5 weeks you're not in any hurry to get any of them done the quicker you get them turned turned in done and over with the more money The Body Shop should make. It was a difficult waiting period for me because the accident was not my fault.
Customer Service - 4.5/5.0 -
Communication that I did receive was pretty informative.
Returned Clean
My Experience - 5.0/5.0 -
Caliber kept in contact with us as to the status of the repair, and Matt was always available to answer my questions.
Likely to Recommend - 5.0/5.0 -
Was so pleasantly surprised that a repair shop for an insurance agency was so customer oriented and friendly. Really made this a painless experience and I appreciate them!
Repair Quality - 5.0/5.0 -
Beautiful job--it all looked great!
Customer Service - 5.0/5.0 -
Matt was always available and willing to explain where they were in the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
overall I’d say you guys are just nice people and you know what you’re doing. From the person who you meet at the front desk to the person who goes over the car with you and everybody in between. Thank you.
Likely to Recommend - 5.0/5.0 -
hi, I’ve already recommended you
Repair Quality - 5.0/5.0 -
the nicest company
Customer Service - 5.0/5.0 -
very knowledgeable answered all my questions. very clean place.
Returned Clean
My Experience - 5.0/5.0 -
Excellent care and notification on going
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt and staff great!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Really appreciated the updates throughout the repair process I loved being updated and informed on the status of my vehicle, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eberyone professional and accommodating.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire process start to finish was amazing. Matt made it extremely smooth and easy! Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was repaired impressively well. I was happily surprised. We just had a small road trip with the outback, and the car was flawless apart from a few small things like a few systems needing to re-learn from the battery being disconnected. Otherwise the car drove and felt great, no weird aerodynamic noises, everything felt good and worked well, driving dynamics were identical to before the accident/loss. Only thing wrong is that the front grille used is the wrong color compared to the stock one. Limited trim has a chrome trimmed grille, and it was replaced with a flat grey grille. Huge thank you to the team that took care of us, outstanding experience all around.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks amazing. I was surprised that they could match the parts on a 10 year old vehicle, but Ruby looks fabulous!