Caliber - Mason
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very impressed with how I would receive weekly updates and when a part my car needed was put on back order I know the Caliber team tried everything they could to get and when they finally did they had my car done for me the same day!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collison offered quality service that I was satisfied with.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
my car was still banged up when i went to pick it up so i had them fix it again. which is fine because it got done. i asked specific questions about how the car would be returned to me and they said everything that was in the trunk that got moved would be put back and that they do a light detailing and a hand wash. both times i was present i made sure to ask. when the car was “ready for pickup” it was more dirty than when i left it and nothing was put back where it should have been.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent repair
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful experience. I came by for a customer pay estimate and found that the damage was more severe than I thought. They helped me through the entire insure claim process and helped me get my rental. I have used Caliber before and they continue to be my choice if I ever have needs in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Great repair!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Scuffs on the new bumper and jeep was caked with dust and missing hardware.
Repair Quality - 2.5/5.0 -
My jeep was caked inside with dusty particles from having it at their shop for a month. Wyatt did have the guy clean it up. But it just barely touched the surface of where it was dirty. We were missing hardware from the back hatch... Wyatt did say he will order the piece that it was missing. Just waiting to hear back. They got paint on the gasket which once I go back in for the missing piece they said they would clean it off. To top it off the bummer they replaced already had scuffs on it.. Soo... overall I'm pretty disappointed with the overall experience, waiting an extra week to get my jeep back and to have all this still wrong...then waiting even longer when the guy "cleaned" up the mess inside my Jeep....to now having to go back if or when the missing part comes in to retrieve the missing piece. I expect more for a well known repair shop. I would say the best experience was with Wyatt. He was very pleasant ,respectful and understanding about the overall experience but for the rest of it.... not so much. Not sure if I would recommend this shop.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
They did great on my car but when gave my car back with a flat tire but it’s not big deal tho I brought it back an they air it up for me and got me on my way!
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision. From start to finish, the team was professional, friendly, and kept me updated throughout the repair process. My car was fixed perfectly and looks just like new. I truly appreciate their attention to detail and excellent customer service. Thank you to the whole team for doing such a great job!
My Experience - 5.0/5.0 -
Working hard, fast, and right is hard to find now and days. They went above and beyond expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair and preparation to get the car repaired and the coordination with the rental car company was so smooth. Your employees were superbly polite and helpful. I am extremely happy with the service.
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Will definitely use you again if I need
Customer Service - 5.0/5.0 -
Well, definitely use you again
My Experience - 5.0/5.0 -
I found the manner in which Caliber Collision took care of my insurance claim was outstanding. The repairs were excellent, and I was routinely updated on the status of my repairs. Caliber integrated .my rental car with Enterprise so I could drop off and pick up the car seemlessly without anyone having to pick me up or drop me off. The shop manager at the Mason Ohio location was first class, and the car looked outstanding. I would highly recommend this repair shop and staff for any repairs. They are first class!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very slow and unprofessional. For a higher quality body shop, they pushed the work off that. They don't want to do because it's not a quick turnaround