Caliber - Mason
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
It took 30+ days to have my vehicle repaired when I was initially quoted earlier
Repair Quality - 3.5/5.0 -
The windows are covered in a film from the repainting
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Ashley and the team at Caliber Collision-Mason were outstanding. They worked around my truck/vacation requirements and kept me appraised of the progress of repairs. I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley and the team did an outstanding job of working around my schedule requirements and getting the repairs accomplished on time. I highly recommend them.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I recently had my car repaired at Caliber Collision Mason and I couldn't be more pleased with the experience. From start to finish, the team demonstrated exceptional professionalism and expertise. The entire experience was stress-free, and I felt confident my car was in capable hands. Thank you to the entire team for the excellent service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Ashlie and Carrington kept me apprised of what was being communicated to them
Repair Quality - 5.0/5.0 -
Bumper was repaired versus replaced and upon pickup I noticed a small blemish that I mentioned to Ashlie. It is not very noticeable, so I decided to accept as is. Ashlie was going to replace the bumper but I didn’t want to go thru another 2 week process. I had anticipated a 2 week turnaround but it extended 3 more days as the film protection guy was not available and we went back to Eclipse … where my vehicle was done in 2020.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I paid for a new mirror. It was installed, but it’s not working with the connection to move it with the button inside the car door. Honestly, it was a rough all around process of getting the car to be 100%
My Experience - 5.0/5.0 -
Great service and communication! Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good and back up cameras and sensors appear to be working fine.
Customer Service - 5.0/5.0 -
Prompt and kept me updated
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the AI updates. It saved me from calling. They delivered the car on the promise date. The car looks amazing
Likely to Recommend - 2.0/5.0 -
I have dealt with smaller repair shops that were more efficient
Repair Quality - 2.0/5.0 -
Picked the car up on Friday evening, went to Subaru on Saturday morning to have my oil changed. During the inspection, they found I have no marker lights. Was not able to drive my car in the dark due to safety concerns. Contacted Wyatt to have this checked out , asked for a rental, was informed they had placed a request at noon for a rental. The receptionist called at 3:30 to inform me that they have received no response from Enterprise by calling multiple times or by email. I hang up, call Enterprise who answered the phone , stated that this was not the location that my Caliber location deals with and was not fulfill the request. I explained the situation and the manager had a car waiting for me when I arrived at 4:30. I drop the car off at Caliber and the next day they find a blown fuse. It must have happen when the replaced the headlight. I return the next day to pick up my car and drive in home. As I am pulling up my driveway , my Eyesight warning system has stopped working and the check engine light is on. I am returning my car on the 27th to have the Eyesight calibrated. The experience was ok up until they stated my car was ready for pickup.
Customer Service - 3.5/5.0 -
All has been good except for the lack of follow up with the rental car on the first drop off.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Wonderful
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job on our jeep! Was very satisfied!
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
See my first comment…
Repair Quality - 3.5/5.0 -
The repair itself was good, but they didn’t hook up the fuel door release after fixing the car. My son was stuck at the gas station unable to open his fuel door and was on empty at the time. Major inconvenience. Luckily after my husband spent an hour of his time he was able to get it fixed. Just made the entire situation aggravating.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs look incredible. I love that the repairs come with a warranty.