Caliber - Mason
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repair looks great from what I know, but there was just a bunch of clips and window cleaner and extra parts left in my car? Did something get missed? Did I pay for parts I didn’t need or is it all trash?
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good experience
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for installing my splash guard that I brought from home
My Experience - 5.0/5.0 -
Great communication and very timely!
My Experience - 5.0/5.0 -
Accidents are annoying and the CC team made it an easy & less annoying experience. Thanks!
My Experience - 0.0/5.0 -
The paint match was not correct. It was more of a flat white and not a opalescent pearl.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Paint match was not correct. The bumper is a plain white instead of an opalescent pearl.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Did a very good job!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new. No complaints here!
Customer Service - 3.5/5.0 -
Ashlie was wonderful and kept me updated the entire time. She was very thorough and explained everything to me. She also did a walk through with my car when I came to pick it up because I had questions about the work that was done to it. Ashlie’s customer service is 10/10. It was also very nice to be able to leave my rental car there and not have to worry about getting someone to drive me once my car was ready. My only complaint is the lady at the front desk seemed like her hated her job/life and was rude to me. I tried to ask questions about the work that was done to my car and she directed me to the paper they needed me to sign and when I was trying to read the couple paragraphs and asked what it said she told me I wouldn’t understand what it said. I’m glad I only had to deal with her on drop off and pickup because customer service is definitely not her strong suit.
Returned Clean
My Experience - 5.0/5.0 -
Flawless procedure from start to finish. Great place to deal with
Likely to Recommend - 0.5/5.0 -
It was a very bad and unresolved experience
Repair Quality - 2.0/5.0 -
There are significant issues
Customer Service - 1.5/5.0 -
There are significant concerns
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, thank you for delivering before time.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Not a ton of recent experience to compare to, but felt like the car could have been known to be totaled a whole lot faster than it was.
Repair Quality - 3.0/5.0 -
People were super nice, and when I walked in the door they were prompt and courteous and set the expectation that I would be hearing from them often like daily. That really didn’t happen and first a couple weeks went by before doing anything while waiting for insurance to approve a supplement. Then a couple more weeks went by with very few updates. Eventually we got the text saying they were clear and things should progress! I then heard from our insurance adjuster that some sort of verbal communication happened indicating the car would be at a total loss with.an $1800 part discovered needed. But I didn’t hear from calibur on that front for multiple days. Eventually I contacted them and was informed somewhat unofficially it was totaled and then it still took multiple days after that to sort out money with insurance. I am just now set up to get the check for the final amount for a car that went in September 4 and wasn’t ultimately fixed, and ran well past rental car time coverage. I’m not in position often but was very frustrating.
Customer Service - 3.0/5.0 -
Nice ppl but communication was lacking and.not proactive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashlie was great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ashly was sharing regular updates about the progress. When returned car was neat and clean.
Likely to Recommend - 5.0/5.0 -
Absolutely, 100%
Repair Quality - 5.0/5.0 -
My car is good as new.
Customer Service - 5.0/5.0 -
From the first minute inside every one was very professional and kind and very helpful. Ashley was very knowledgeable and kept smiling and letting me know that they will take a good care of my car.