Caliber - McKinney - Northwest

4.8 (3,244reviews)

96%

(469) 712-7509

2138 N Custer Rd, Mckinney, TX 75071

96%

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2138 N Custer Rd
Mckinney, TX 75071

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About Caliber - McKinney - Northwest

See Photos

2138 N Custer Rd
Mckinney, TX 75071

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,244)

Sort By:
Newest
Rating

2,656 Customers Rated

5 Stars

66.9% Complete

(2169)
4 Stars

8.6% Complete

(278)
3 Stars

1.9% Complete

(61)
2 Stars

2% Complete

(66)
1 Star

0.6% Complete

(20)
< 1 Star

1.9% Complete

(62)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication stands out as a major strength, with customers appreciating regular text and phone updates that kept them informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also value the friendly, professional, and courteous staff, the seamless insurance coordination, and thoughtful extras like interior cleaning and car washes. A few customers noted areas for improvement, including occasional delays, limited verbal communication, and minor quality touch-up needs upon pickup, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... communicative, and provided great customer service. The repair quality exceeded my expectations, and my vehicle looked like new. Thank you for making the process smooth and stress-free." Read more

"The most amazing thing was the speedy repair, much more faster than expected and even better, your amazing service and customer care. You guys ..." Read more

"from start to finish, consistent excellence in customer service from everyone i interacted with. really top notch."

"Professional, courteous, outstanding body work and paint match"

"... the loop every step of the way with status updates. The speed and quality of the work done far surpassed my expectations." Read more

"... of the process and procedure involved with repair. I was impressed the repair was completed so quickly and at a very good price." Read more

"The vehicle was two days behind schedule, but I was kept informed of the entire process and the reason for the delay, ..." Read more

"Very delayed. I understand it was better nd your control."

"Fast , at low cost and job done right. A big hug from me."

"The communication was amazing. I knew Exactly what was happening with my repair every step of the way. Best experience Ive ever had with body repair."

"Consistent communication. Always knew exactly what was going on."

"Made my car looking back to basically brand new, the team was very communicative and kept me very updated. 1010 experience!"

"... felt confident that my vehicle was in good hand. I received ongoing communication regarding my vehicle status and I was privileged to have a rental vehicle while ..." Read more

"Only thru tex messages no verbal communication was done till it was a time crunch then panic ensued."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The most amazing thing was the speedy repair, much more faster than expected and even better, your amazing service and customer care. You guys ..." Read more

"from start to finish, consistent excellence in customer service from everyone i interacted with. really top notch."

"Professional, courteous, outstanding body work and paint match"

"... the loop every step of the way with status updates. The speed and quality of the work done far surpassed my expectations." Read more

"... of the process and procedure involved with repair. I was impressed the repair was completed so quickly and at a very good price." Read more

"The vehicle was two days behind schedule, but I was kept informed of the entire process and the reason for the delay, ..." Read more

"Very delayed. I understand it was better nd your control."

"Fast , at low cost and job done right. A big hug from me."

"The communication was amazing. I knew Exactly what was happening with my repair every step of the way. Best experience Ive ever had with body repair."

"Consistent communication. Always knew exactly what was going on."

"Made my car looking back to basically brand new, the team was very communicative and kept me very updated. 1010 experience!"

"... felt confident that my vehicle was in good hand. I received ongoing communication regarding my vehicle status and I was privileged to have a rental vehicle while ..." Read more

"Only thru tex messages no verbal communication was done till it was a time crunch then panic ensued."

Alejandro (Toyota owner) reviewed 8/4/26

Good service

Veronica (Hyundai owner) reviewed 8/3/26

Exterior and interior looked grest

Reynaldo (Hyundai owner) reviewed 8/3/26

Todd (Audi owner) reviewed 8/3/26

Great customer service through and through. Josh Bailey was very helpful. He, along with the app, kept me updated on progress. The team fixed the car within the timeframe, which was a huge help.

Highly favorable experience. Great customer service and quality of work.

Philip (Volkswagen owner) reviewed 7/31/26

Janet (Hyundai owner) reviewed 7/31/26

Nice job and good communications along the way.

Paul (Ford owner) reviewed 7/31/26

They did a great job in my truck repair and were very easy to work with and accommodating to my needs. When there were problems with aftermarket parts that came in wrong from the supplier they went above and beyond to make it right. The work was performed on time and my truck looks great!

Amanda (Kia owner) reviewed 7/30/26

Adam (Jeep owner) reviewed 7/30/26

Rebecca (Jeep owner) reviewed 7/29/26

Jeffrey (Cadillac owner) reviewed 7/27/26

The management was very competent and my car was repaired flawlessly.

Kim (GMC owner) reviewed 7/27/26

Communication throughout the repairs was very good.

Josh was great.

Pat (Lexus owner) reviewed 7/23/26

Thank you. The Lexus was repaired extremely well.

Kathryn (Infiniti owner) reviewed 7/20/26

Kirit (Honda owner) reviewed 7/20/26

Kept me informed throughout the repair cycle.

Meagan (Infiniti owner) reviewed 7/19/26

Nicole (Honda owner) reviewed 7/17/26

Tonja (Honda owner) reviewed 7/13/26

Josh was professional and the entire staff.. they were kind and my truck looks brand new again… THEY WERE AWESOME

Charles (Audi owner) reviewed 7/13/26

Ariana (Toyota owner) reviewed 7/13/26

Everything went smoothly and I was updated regularly. The process was easy and everyone was friendly.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - McKinney - Northwest

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - McKinney - Northwest

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,244)

2,656 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0