Caliber - McKinney - Northwest
2138 N Custer Rd,
Mckinney,
TX
75071
USA
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication stands out as a major strength, with customers appreciating regular text and phone updates that kept them informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also value the friendly, professional, and courteous staff, the seamless insurance coordination, and thoughtful extras like interior cleaning and car washes. A few customers noted areas for improvement, including occasional delays, limited verbal communication, and minor quality touch-up needs upon pickup, as mentioned directly in their feedback.
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Service Quality
"... communicative, and provided great customer service. The repair quality exceeded my expectations, and my vehicle looked like new. Thank you for making the process smooth and stress-free."
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"The most amazing thing was the speedy repair, much more faster than expected and even better, your amazing service and customer care. You guys ..."
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"from start to finish, consistent excellence in customer service from everyone i interacted with. really top notch."
"Professional, courteous, outstanding body work and paint match"
"... the loop every step of the way with status updates. The speed and quality of the work done far surpassed my expectations."
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"... of the process and procedure involved with repair. I was impressed the repair was completed so quickly and at a very good price."
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"The vehicle was two days behind schedule, but I was kept informed of the entire process and the reason for the delay, ..."
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"Very delayed. I understand it was better nd your control."
"Fast , at low cost and job done right. A big hug from me."
"The communication was amazing. I knew Exactly what was happening with my repair every step of the way. Best experience Ive ever had with body repair."
"Consistent communication. Always knew exactly what was going on."
"Made my car looking back to basically brand new, the team was very communicative and kept me very updated. 1010 experience!"
"... felt confident that my vehicle was in good hand. I received ongoing communication regarding my vehicle status and I was privileged to have a rental vehicle while ..."
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"Only thru tex messages no verbal communication was done till it was a time crunch then panic ensued."
Charles
(Audi owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy to work with.
Customer Service - 5.0/5.0
Hailey
(Ford owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Josh was great and. Communication was perfect. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(GMC owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality
Customer Service - 5.0/5.0 -
Friendly & quick service. Had to take my brand new vehicle in, and it came out looking better than it did the day I bought it.
Kert
(Ford owner)
reviewed 8/25/26
My Experience - 5.0/5.0 -
Staff were very friendly and super easy to work with. I’m very satisfied.
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Jeffery
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tobin
(Land Rover owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Charla
(Acura owner)
reviewed 8/24/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Cescilia
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Bayani
(Hyundai owner)
reviewed 8/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kevin
(Toyota owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
Josh was fantastic as usual and my truck was done way before the estimated date. Thanks again!
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Dennis
(Acura owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
Outstanding in every way! None better!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Thomas
(Lincoln owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Josh was awsome to work with! He kept me informed every single week without my having to call and kept me meticulously updated! What a great asset he is to your company! Kudos to Josh!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Simon
(Ford owner)
reviewed 8/7/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Samia
(Nissan owner)
reviewed 8/6/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Veronica
(Hyundai owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Exterior and interior looked grest
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Reynaldo
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Todd
(Audi owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Great customer service through and through. Josh Bailey was very helpful. He, along with the app, kept me updated on progress. The team fixed the car within the timeframe, which was a huge help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly favorable experience. Great customer service and quality of work.