Caliber - Middletown De
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thanks great job good people
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 5.0/5.0 -
Great job thanks caliper
Customer Service - 5.0/5.0 -
Thanks
Returned Clean
My Experience - 5.0/5.0 -
Absolutely the best service! Top of the line experience.
Likely to Recommend - 5.0/5.0 -
Love the CALIBER experience
Repair Quality - 5.0/5.0 -
Exceptional experience!
Customer Service - 5.0/5.0 -
Over the top!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
bryan kept me in the loop throughout the whole process
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
See all previous comments
Repair Quality - 2.5/5.0 -
Never implemented repiars
Customer Service - 0.5/5.0 -
Insurance company sent claim to Caliber’s Dover office. They sent it to Bear, DE, office, a 45-60 minute drive for us. Told Bear office that was unacceptable but, they said they couldn’t transfer it, insurance company had to despite the fact their Dover office had sent it to them. Had to call the adjuster. He got the Middletown office to accept the claim. Then 2 days later, I’m a Sunday, I got a call from Caliber’s customer service. Went through everything with her & she promised to call back with a status report. She never did. 2 days after that customer service call, I called the Middletown Caliber shop only to be told the claim was, again, with the Bear Caliber shop. Had to call the adjuster again. He called the Middletown shop’s manager who said he had no idea what was going on but, would get it rectified & have t.he vehicle picked up. So, 1 full week elapsed before the vehicle was even picked up. Then, the vehicle sat in the Middletown yard before it was put on the hoist to assess steering & suspension damage. Then, it was another 8 days before we heard anything & only because I called the adjuster to ask what was going on. Then we heard from Caliber that the vehicle might have to be written off because they found damage to the firewall. At this point, 23 days had elapsed before we even knew what was going on. It took another 3 days to hear from the insurance company they they were, in fact, going to write off the vehicle. The result of Caliber Collision’s mishandling of the estimate work is we are right up against the expiry of the rental car being paid by insurance. So, now we’re in a panic to find a new vehicle & pay for a rental. This is as bad as a customer service gets. Actually, it was a disservice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bryan, did an awesome job from estimate to delivery. I am fully satisfied with the quality of the work.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication and customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!!!!
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
Professional, complete explanations and very polite. I received updates on the progress of the work being done. Staff was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a good experience and the staff, particularly Mike and Marie ( front desk), were kind, professional and helpful. My daughter had a recent experience with using Caliber and it was based on her satisfaction that I used Caliber as well.