Caliber - Middletown De
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I liked the regular updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
While the exterior of my car was done tremendously, when my car was returned to me the left headlight had been left disconnected, the inner door sealer had been left hanging off in the middle resulting in a loud unpleasant clank when the door shuts and lastly a couple of my personal possessions had gone missing
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision was professional and handled everything concerning my repairs such as keeping me informed about each step of the process. I especially appreciated their help with my rental car service. I was able 2 drop off my rental and picked up my car on a Saturday
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was awesome and extremely pleasant
Likely to Recommend - 5.0/5.0 -
I am recommending them now
Repair Quality - 5.0/5.0 -
The people were very friendly and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My paperwork was ready and I was helped immediately upon entering.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Timely updates
Likely to Recommend - 5.0/5.0 -
We already have recommended Caliber
Repair Quality - 5.0/5.0 -
We were very satisfied with The service that was provided as well as the daily updates.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car was dropped off to Caliber on 1/24. When I dropped it off I was told I would receive updates on Mondays and Wednesdays regarding the repair. I had not received any calls or texts until I called on 2/7. At that point I was told Caliber had my phone number incorrect. I then received updates via text and phone calls from Maureen. When I came in to pick up my car on 2/13 I confirmed that my phone number was inputted incorrectly from a typed up form. On 2/14 I called to express concern still regarding my alignment. I played phone tag with Maureen until 2/17 where I had to reach out to her to find out when I could bring my car back in. She arranged another rental and I returned my car on 2/18. Maureen told me she would follow up with me either the afternoon of 2/18 or on 2/19. I did not hear from her until 2/21 to let me know my car was ready. After the second trip my car was aligned correctly. The communication is awful. I will never bring my car here again and will tell anyone who asks to never bring their car there either.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and pleasant, starting from front desk until I picked up the car. Kyle always kept in touch with updates and was very caring. Maureen at pick up was awesome.
Likely to Recommend - 3.5/5.0 -
They just rake a little too long for repairs. Quality control needs to improve
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0 -
The people are great. But unfortunately the car has to go back for minor issues.
My Experience - 5.0/5.0 -
Appreciate the frequent communication about the progress of the work being done.