Caliber - Middletown De
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks 2 Kyle and Everett for their great customer service! They both deserve a raise!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Don't bother calling me! The repair I'm very pleased with! I'm not happy with Maureen ! She did not give me any time updates. I had to call 3 times! I had no idea it was going to take 11 days.Two times they talked to my husband, which I only knew about one call. But they never said when the car would be don. Lesson learned I should have gotten the rental car.
Likely to Recommend - 5.0/5.0 -
Repair was great! Time wasn't. I think 11 days was too long. But I should have gotten rental car!
Repair Quality - 5.0/5.0 -
Repair was great! Time wasn't. I think 11 days was too long. But I should have gotten rental car!
Customer Service - 3.5/5.0 -
Lack of communication..my fault I should have taken the! rental car
My Experience - 5.0/5.0 -
Excellent customer service. The staff (Kyle) was very informative throughout the entire process. The service was top notch.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satisfied is an understatement. The customer service and service was top notch and exceeded my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The vehicle repair was delayed by 3 months due to parts availability from GM. Kyle took the customer partner approach with me throughout the wait and had had my best interest at heart. I would definitely use caliber again and ask for Kyle by name. Consummate pro.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for keeping me informed of the status of the repairs. Kyle was professional, polite, and a pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and service
Customer Service - 5.0/5.0 -
Great work and service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved the courteous staff at all levels of service . The frequent updates were a nice plus !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a wonderful job.My car looks GREAT.They did well in keeping in process with me while my car was being repaired.A special shout out to all at caliber collision..Many THANKS.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied with the customer service. I received updates when promised, and when the insurance company did not update the deductible, the receptionist handled the issue effectively.