Caliber - Midlothian - Grove Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Also tell techs they did a super bumper repair. I hope they do as well in April when I bring it in for passenger door repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience as a customer with Caliber was phenomenal. Everyone that I came in contact with was very thorough and extremely helpful. In addition, Gwen was very timely in her communication from start to finish and I also appreciate Jason taking the time to inform and explain the repairs made to my vehicle. I would highly recommend Caliber Collision on Grove Road and would definitely if I ever needed any other repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were kept well-informed. Staff was courteous and professional. No surprises. Car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff professional and courteous. Kept us well-informed. Repairs look great.
Customer Service - 5.0/5.0 -
Professional and Courteous. Kept us well-informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always great service ‼️
Customer Service - 5.0/5.0 -
Awesome and friendly ‼️
Returned Clean
My Experience - 5.0/5.0 -
That was my second experience with Caliber and both times I have been very pleased with their personnel and performance. I could strongly recommend Caliber.
My Experience - 0.0/5.0 -
Should not have taken two weeks for a a $1900.00 repair.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have recommended Caliber Collision to friends and family by posting on my Facebook page.
Repair Quality - 5.0/5.0 -
Fast service. Car looks great. Friendly staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Looks good overall. The bed is slightly off, but I don’t have time to get it fixed since it’s my daily vehicle. The pickup was delayed several times. Other than that, everything looks good.
Customer Service - 5.0/5.0 -
Great communication, constant updates
Returned Clean
My Experience - 5.0/5.0 -
Every part of my experience working with Caliber was top notch. Great customer service and text updates throughout the process. I would definitely use Caliber again in the future & would recommend to family and friends! Mary Eovino
Likely to Recommend - 1.0/5.0 -
Kevin, the manager, is literally the only reason I would speak well on this experience. He was kind, apologetic, and offered solutions.
Repair Quality - 1.0/5.0 -
My experience started off good. Then it turned into my pick up days changing the day of pickup with no explanation or reason, with nobody reaching out to me. I had to reach out to them. This happened multiple times, which caused immense stress and financial hardship, as I work full time, was finishing my masters degree.
Customer Service - 2.0/5.0 -
It was not great, as previously stated. Things did not get better with true communication and assistance until the manager, Kevin, personally started communicating with my father and I, and doing everything he could to help.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the understanding when I needed something I mistakenly left in my car. It was at the front desk when I arrived to pick it up. The repairs were great, and the car was returned to me in a very clean condition before the promised date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Very professional folks to deal with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks like new and you even cleaned inside and outside. Thank you
My Experience - 5.0/5.0 -
There were some damages not part of the insurance estimate that I would have liked re repaired out of pocket but never got a quote.