Caliber - Midlothian - Grove Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Schedule was clear from the beginning and the auto was repaired to like new condition exactly on schedule.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gwen and Dustin were amazing. I was kept well informed on the repair process for my daughter’s car. I reside in NJ and was very anxious how everything would be handled. Clearly there was no need to worry which became quickly evident. I would recommend Caliber Collision in a heartbeat. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Because of problems with the facility I did not have a car for 2 days. No rental either. They said the compensated but that didn't happen. My rental was done by Tuesday, April 28 but I didn't get my car until May 1st. I had no car for 2 days. Manager didn't check to see if I got a rental for those 2 days. Was told my car would be ready 3 different times.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They missed 3 different promise dates Were a week and a half late costing me extra rental costs. They said the would do something about that to help and then didn’t. Claimed they had a tech out sick for 5 days. Very poor staffing.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
So very nice and accommodating. Love updates on Mon, Wed, Fri!
My Experience - 5.0/5.0 -
The job was completed on time and under budget. Very good communication throughout the process.
My Experience - 5.0/5.0 -
My “case manager” was awesome and incredibly helpful
My Experience - 5.0/5.0 -
Thank you to everyone at Caliber. I enjoyed meeting and speaking with you all. My Buick looks, rides, and drives WONDERFULLY. Thank you for keeping me updated on the progress and status of my vehicle. I didn’t call the office AT ALL. I didn’t feel like I needed to call for anything. From entering the establishment the first time (to drop my vehicle off) to picking my vehicle up THREE DAYS EARLY I haven’t had any questions or concerns. THANK YOU ALL SO VERY MUCH FOR THE CARE AND TIME YOU TOOK TO HELP ME.
Likely to Recommend - 5.0/5.0 -
Hopefully I will never need services like the ones I received EVER AGAIN… BUT, in the event I do… I WOULD MOST CERTAINLY LOVE TO USE CALIBER COLLISION AGAIN! Wonderful service!!! Thank you so much, again.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The car is fine I have other issues
Customer Service - 3.0/5.0 -
I am missing a wagon out of my trunk
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
GREAT service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already recommended Caliber for this type of repair work.
Repair Quality - 5.0/5.0 -
Would not know there had been a crash.
Customer Service - 5.0/5.0 -
Excellent repair work - cannot tell there was an accident. Communication with Jason was terrific. Very pleased.
My Experience - 5.0/5.0 -
Their communication was off the charts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fantastic and the communication was constant. Appreciate you guys!