Caliber - Mission Bay

4.9 (2,646reviews)
97%
4620 Mission Bay Dr,  San Diego,  CA  92109
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,646)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even weeks earlier than promised. The team was widely recognized for keeping customers informed every step of the way through texts, calls, and personal updates. Repair quality received strong acclaim, with customers describing results as flawless, brand-new, and exceeding expectations. A few customers noted concerns including unexpected cost increases, delays due to parts availability, and isolated quality issues, reflecting areas customers felt could be improved. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... stress off our plate. Its rare to find a shop that combines craftsmanship, honesty, and top-notch service, but Caliber Collision absolutely delivered. We wouldnt ..." Read more
"Its refreshing to find a business that combines great workmanship with outstanding customer service. I highly recommend this repair shop to anyone who ..." Read more
"... staff were professional and courteous. Moreover, the repair was completed 8 days earlier than expected. Outstanding service!" Read more
"... repairs ahead of the estimated completion date. The original damage was unrecognizable, the repair was perfect! Cannot say thank you enough to everyone who helped ..." Read more
"... stressful enough, and Trevor absolutely made the repair process as transparent, understandable, and friendly as possible. Definitely assuaged my concerns and ..." Read more
"... as to what was happening with my car and actually returning the car back to me nicer than what it looked ahead of schedule. Thank you so much. I truly appreciate ..." Read more
"... staff were professional and courteous. Moreover, the repair was completed 8 days earlier than expected. Outstanding service!" Read more
"Trevor was a tremendous help. Great communication and got me my car back 5 days early."
"Thanks for getting my car done faster than originally predicted"
"... incredible. Super friendly, very communicative, and my car was even finished a full week before the original completion date. Very satisfied with my service at ..." Read more
"... enough, how efficient and detailed Trevor was. He kept me informed every day as to what was happening with my car and actually returning the car back to ..." Read more
"Excellent communication. Exceeded expectations for repair turnaround time. Accommodated a same day drop off. Vehicle clean ..." Read more
"Trevor was a rockstar! Communicated every step of the way and my car came out looking nearly brand new. He was very friendly and ..." Read more
"... communication. Car repair was done on time, looked great, and communication throughout process was excellent. Highly recommend!" Read more
"... customer service was splendid, I felt assured and Caliber communicated me frequently with updates and any delays." Read more

My Experience

Everything was explained very clearly, and the repairs were done great, and within the time estimate, Trevor in particular was great ! I would recommend Caliber Collision to anyone needing repairs.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor was great in every way. He was on top of everything and kept me posted. couldn’t ask for more. I’m very happy.

Likely to Recommend

Repair Quality

Happy with everything

Customer Service

All went well

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor and the entire team went above and beyond to give me a great repair and efficient, courteous service. I appreciated the close communication throughout the process. I can’t say enough good things about the team! Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was 100% satisfied with the work at caliber collision perform on my Kia I want to specifically mention that Trevor, who saw me through the whole process from beginning was absolutely amazing. He went completely out of his way to make sure that I was satisfied and entered every question and concern that I had. It’s unfortunate that accidents happen, but it’s nice to know that I was able to take my car to a place that made me feel so comfortable and relieve some of the stress of being involved in an accident Again, I can’t stress enough, how efficient and detailed Trevor was. He kept me informed every day as to what was happening with my car and actually returning the car back to me nicer than what it looked ahead of schedule. Thank you so much. I truly appreciate your service and efficiency.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor was super nice, explained the process very clearly, sent regular updates and final work was perfect. I am very satisfied

Likely to Recommend

Repair Quality

Trevor was extremely nice, explained everything very clearly, gave very regular updates and got the job done earlier than expected

Customer Service

very helpful and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor and the team were very professional and kept me informed with every change to make sure my car was fixed in a timely manner

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for getting my car done faster than originally predicted

Likely to Recommend

Repair Quality

Trevor and Tony were amazing with the whole process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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