Caliber - San Diego - Point Loma

4.9 (2,063reviews)
97%
3650 Hancock St,  San Diego,  CA  92110
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,063)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even a week early, which exceeded expectations. The quality of repairs was frequently described as flawless, with cars returned looking brand new. Customers appreciated regular text and phone updates throughout the repair process, making them feel informed and at ease. Staff were widely commended for being friendly, professional, and genuinely caring. Several customers noted the team went above and beyond, including delivering vehicles to customers homes, assisting with rental car returns, and addressing additional concerns at no charge. A small number of customers mentioned areas for improvement directly from their experience, including occasional inaccuracies in automated status messages, isolated instances of missed repairs requiring return visits, and a few concerns about vehicle cleanliness upon return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The car looks great! Not to mention, they cleaned both the inside and outside of the car. It felt brand new!"
"Excellent work. Very professional team and management."
"... job. Kept in touch throughout the repair process and the car detailing was superb. I am very pleased with the repairs and service" Read more
"... rattling noise that it didn't have before as well as my alarm doesn't work and it was working when I took it in." Read more
"... also washed and vaccumed the interior. Best part is it only took a couple business days and they were able to turn it back over to me." Read more
"... repairs. On top of that, they were super fast and it only took two days when I was originally told it would take a week such a great surprise! I will definitely be back ..." Read more
"... team is courteous, professional & works very fast! My car was finished 2 weeks prior to the promised completion! My answers would b the same as those on the sample ..." Read more
"It was later than originally promised because they found more problems and fixed them, that is not bad it is great !"
"It was a day later than when I was notified and luckily I called before picking it up or else I wouldnt have known."
"Communication was 1010! I felt well informed in a timely manner and the staff was great at making sure pick up worked ..." Read more
"I received text and call about the progress"
"... care, throughout the repair and when I picked it up, the team always kept me informed of the status of my car." Read more
"... morning, 29. Same thing happens with delay on Monday. The only way I can get accurate info on schedule is to call and speak to someone in the office. Fix the computer!" Read more
"Communication was all over the place and the staff kept promising to text me and did not."

My Experience

Great service and very quick!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job. Looks brand new and my service advisor was very helpful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Team Caliber Collision at the Point Loma Center did an excellent job fixing my Subaru in just three days! Great service and a job well done. Thanks a lot!

Likely to Recommend

Repair Quality

So far so good. It’s only been a few days.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience from start to finish, and they did an amazing job fixing my cer

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and communication. And a quick turnaround.

My Experience

Thank you for all the work you all did. I was pleasantly surprised at how quickly it was completed! You can’t tell a difference between the old and new bumpers, and it may actually be better than before. Thank you Luis for keeping me in the loop!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The office / admin staff were great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber and Fidel will be who I recommend everyone to.

Repair Quality

10/10. Top notch Service and Repair. Fidel went above and beyond. He even dropped my car off at my home since I was out of town.

Customer Service

10/10. Top notch Service and Repair. Fidel went above and beyond. He even dropped my car off at my home since I was out of town. My friend recommended Caliber because of how good the service was. I was honestly surprised with how well y'all took care of me and handling everything.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was smooth and ai am happy with result of my repairs

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the initial phone call to the parting handshake, Caliber Collision in Pt. Loma was the epitome of courtesy and professionalism. They took care of everything, putting me at ease with the confidence that my vehicle was in good hands. When I picked up my car, I was pleasantly surprised to see that it was perfectly repaired and freshly washed. Overall, I could tell they value their customers and strive to exceed expectations. I left knowing that if I have the misfortune to need their help again, I won’t hesitate call.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was very professional, from top to bottom. I would definitely recommend them to all my friends and family

Likely to Recommend

Repair Quality

Everything was totally professional and courteous. My car looks great! Thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They went over and above to make me happy. Definitely recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was grateful to have clear communication and kind interactions with all of the staff!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always kept me updated with my car.

Likely to Recommend

Repair Quality

Customer Service

Always keep me updated

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was awesome! Kept us in the loop every day. And did a great job, everyone should use them

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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