Caliber - Mitchell

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have been telling everyone about your you

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kept me informed as my truck was going thru the repair system

Likely to Recommend - 5.0/5.0 -

They were very professional and friendly

Repair Quality - 5.0/5.0 -

They kept me informed throughout the whole process

Customer Service - 5.0/5.0 -

They kept me informed the entire process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

They were nice and friendly and up to date

Repair Quality - 2.0/5.0 -

It took to long to repair the car other than that the car looks like it never in an accident

Customer Service - 2.5/5.0 -

I wish Caliber repaired shop could of fixed the car faster

My Experience - 0.0/5.0 -

Everything about my situation was abnormal and chaos. But, when everything kind of settled I was notified by caliber my car was ready to be picked up but there was no communication that payment hadn’t been received from insurance. So I went to caliber thinking I was driving my car home and still needed a ride. When I went in I was told I owed money to get my car! That’s when I was finally told that insurance had not made the payment yet and they haven’t been able to speak to the adjuster. Finally insurance made the payment, but they were mailing the check and I verified with them that proof of payment would be sufficient to release my car. I sent please this to caliber the day before. When arrived today to get my key and finally have my car, I stood around and waited after signing my paperwork. I had to go interrupt a meeting after 10 minutes of standing there. I could hear the meeting, they were sitting around laughing while they had been notified a customer was waiting to retrieve their car. I think that customer should be first and the meeting can wait. Everything about this repair has been a hassle. Nothing is ever easy with insurance companies so that doesn’t surprise me much. The treatment I got from caliber was subpar at best. If this happens to me again I will not use caliber for repairs and have insurance send me elsewhere.

Likely to Recommend - 0.5/5.0 -

A month without your car is far too long. I will recommend finding your own repair shop over going through the insurance recommended

Repair Quality - 3.5/5.0 -

Repairs were good but paint doesn’t match

Customer Service - 1.5/5.0 -

My experience was very frustrating. I dropped my car off on December 30 and did not get it back until January 23, even though repairs were completed on January 20. Communication throughout the process was minimal. After receiving a text that my car was ready for pickup, I went to pick it up but was told it could not be released due to insurance payment issues. Insurance paid on January 22, and I provided proof as requested. When I returned, the front desk associate was very kind and confirmed everything was cleared, but I stood waiting for about 10 minutes while the team handling my file was in a meeting. During that time, I could hear laughter and conversation, which made it feel like the meeting took precedence over assisting a waiting customer. I was then told the proof of payment email had not been received, even though it was visible, and I was asked again for documentation that had already been provided. While the front desk staff was courteous, the lack of communication and coordination made this a disappointing experience.

Returned Clean

My Experience - 5.0/5.0 -

The team at the Troy office was great!! They handled the rental car return. Did a great job of going over what needed fixed and did great job answering my questions when the truck was returned. The team at the Mitchell location was great! They keep me in the loop throughout the process. Clearly explained any issues as well as the process they were doing to fix the truck. They did an excellent job on the truck, it looks great!! On top of that they did an excellent job of getting the vehicle back to me right before we were hit with a massive snow storm. I am very happy with the service and the repair!! Great job everyone!!!

Likely to Recommend - 5.0/5.0 -

Very satisfied over all and would highly recommend Caliber Collision.

Repair Quality - 5.0/5.0 -

The truck looks great!! It was restored to looking as good if not better than it was before the deer found me!!

Customer Service - 5.0/5.0 -

I was kept in the loop throughout the process. Clear explanations of the process were given during each contact. All my questions were answered. They even took care of the rental car return when I picked up my vehicle. The service was excellent!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Expert operations

Repair Quality - 5.0/5.0 -

The staff was professional and Friendly. They explained the process step by step and my vehicle, aka Blackcherry, was good at new!

Customer Service - 5.0/5.0 -

Awesome staff

Likely to Recommend - 4.0/5.0 -

Did a good job with the work

Repair Quality - 4.5/5.0 -

Took too long to get the part

Customer Service - 5.0/5.0 -

Very helpful. Explained what was done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Caliber collision was easy to work with especially Angelo he was awesome and a great asset to the team I appreciate his quick work!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Thank you to the Caliber Collision team! I appreciated the updates while my car was being worked on and the responsiveness from your team

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Work looks very well done, and in timely manner, thanks.

My Experience - 5.0/5.0 -

You all done a grat job

My Experience - 5.0/5.0