Caliber - Mitchell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The car looks great. Fantastic communication from Will and the admin team. Top notch.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Communication was excellent. Great attention to detail.
Customer Service - 5.0/5.0 -
Will was my main point of contact with the building. I received several texts informing me of progress throughout the process. When I spoke with the admin staff or him, I was treated kindly.
Returned Clean
My Experience - 5.0/5.0 -
Very good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
My car was clean
Repair Quality - 3.5/5.0 -
The collision place didn’t contact me after 7 days. I had to reach out. The headlights only replaced one and now they look very off balance. I think My car was damaged while in their care. There is a new dent from another vehicle opening their door into my car.
Customer Service - 3.5/5.0 -
They ignored my car for 7 days until I notified Grange. I had made an appointment, filled out the forms online and let them know I was dropping off the car after hours. They just let the car sit there like it was a big mystery.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The body work looks great. The interior clean that was done left a lot of soap residue everywhere
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service. Super quick and reliable. Highly recommend this shop!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for a wonderful job
My Experience - 5.0/5.0 -
Will is the coolest. Everyone involved with my repair is the coolest.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Will is best
Customer Service - 5.0/5.0 -
The phone people sucked, but will was the best
Returned Clean
My Experience - 5.0/5.0 -
The service was impeccable. My point of contact Angelo kept my in the loop every step of the way and was available for any questions I had. The repair itself was excellent cannot tell there was ever a need for repair. I’m very satisfied with the service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfectly done
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated the updates throughout the process. Car worked well and was very clean when I received it. Thank you.
My Experience - 0.0/5.0 -
When I got my car I drove it home and it ran hot I was glad I made it home.
My Experience - 0.0/5.0 -
The truck repair and bodywork were done correctly, especially since the truck had to be taken to a custom shop for the underneath repair work. The problem with caliber collision is the length of time it took to repair the vehicle and there was such a delay in the VPN that we felt could have been somewhat avoided however, when discussed with upper management, they have stopped responding and even upper upper management never bothered to take two minutes out of his day to give us a call to discuss the situation with us. That is extremely bad business, but I will give a shout out to Will who I felt like did everything he possibly could once the repairs got started to make sure that that truck got done as quickly as possible. It’s just a shame that the management above him doesn’t take pride in looking at an entire situation and maybe stepping out to help a customer.
Likely to Recommend - 5.0/5.0 -
They do great body work but just make sure they are upfront on the timeframe. If your happy with that then they will do a nice job
Repair Quality - 5.0/5.0 -
The truck looks great. So far it seems like everything is OK. Will from the shop actually followed up to make sure all was good. They do good work.
Customer Service - 4.0/5.0 -
Thanks to Will. It was good.
Returned Clean
My Experience - 5.0/5.0 -
This process was extremely frustrating as the repairs were for my daughter's car and she attends the University of Cincinnati and me in Cleveland. HOWEVER, once I got connected with Caliber and assigned to WILL, the process moved!!! Will was EXTREMELY patient with me, even in my frustration which was with the insurance company. He kept me up to date with text messages and was upfront about the time-frame and expectations. The icing on the cake that demonstrates Will's commitment to customer service is when he offered to come in on his day off because we were traveling back to Cincinnati from Cleveland to bring my daughter back to school after break. This offer resulted in me not having to make multiple trips when the work was done. Will is the perfect example of finding solutions and exemplary customer service! Me and my family are grateful for all Will did and will recommend this body shop solely because of him!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Will is top tier! Because of him I would recommend this shop. The attention to answering my questions and putting my nerves at ease...priceless!
Returned Clean
My Experience - 5.0/5.0 -
Our first impression was it was chaotic. It seemed crowded & we had to wait awhile because the phone kept ringing. When we picked up the car it was much calmer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have not personally seen the truck but my son who drives it says it looks good
Customer Service - 5.0/5.0 -
Overall happy with it. The communication through text updates was great! It did take a bit longer than expected but no worries
Kept me Informed?
Yes