Caliber - Mobile - Government Bl
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The repair was well done, but the customer was over the top. The vehicle looked brand new and the staff, August, was so helpful, timely, and put the customer first.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was friendly and helpful. I was kept updated on the status of the repairs along the way. The affected area looked great, and my vehicle was returned to me clean and washed. I would definitely recommend!
My Experience - 0.0/5.0 -
It took 8 weeks to complete a job that had an initial 2 week estimate. The delivery date changed at least 10 times and I had trouble getting anyone to provide real updates and answer my outreach. At one point I got Jackson, the general manager, who claimed he was going to take ownership. He garnered my car would have been ready that Friday (this was over 3 weeks ago). He told me he’d call me with updates but I never heard from him again. The date continued to slip and when I’d call into the receptionist or the rep I’d been working with (Jamie), they stated they’d asked him to call me but he never did. I don’t know how anyone can run a business like this. I will NEVER use caliber again.
Likely to Recommend - 0.5/5.0 -
I would never recommend Caliber after the poor follow up and customer service I experienced.
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
I had to beg for updates and couldn’t get a callback from anyone, including the general manager. The date changed multiple times including once at 5:30 on a Friday where the general manager guaranteed my vehicle would be ready on that date. When you change the date at the time the office closes, that’s incredibly frustrating.
Returned Clean
My Experience - 5.0/5.0 -
The gentleman who handled the case was great. I believe his name was Colby. Great communication and very well mannered. Will use again for autorepair needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My customer service rep Colby was great!
Returned Clean
My Experience - 0.0/5.0 -
My tail lights and blinkers are not working properly. I went back immediately after discovering the problem. They told me to come back Monday, hopefully they’ll be able to correct? Will see?
My Experience - 5.0/5.0 -
Michelle and Amber were very supportive of customer concerns. Friendly environment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service and my truck looks brand new 😍 iam beyond impressed most definitely coming back and highly recommend them
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional. My car was in and out in less time than anticipated. I always chose Caliber!
Customer Service - 5.0/5.0 -
They kept me informed and up to date on all things related to my car. I appreciate they communicate via text, especially as busy as I am.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly and very efficient
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
For the amount of repairs it took longer than I expected.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This experience has not been what I expected at all
Customer Service - 3.5/5.0 -
Communication was fine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was very fast and done well.
Customer Service - 5.0/5.0 -
Customer Service was very professional and thorough.
Returned Clean
My Experience - 5.0/5.0 -
Second time using Caliber and very impressed with service from start to finish.
My Experience - 5.0/5.0 -
The service was spectacular. Got updated as the process was going on. I really appreciate caliber on government. Highly recommend.