Caliber - Mobile - Schillinger Rd S

4.8 (3,461reviews)
97%
1040 Schillinger Rd South,  Mobile,  AL  36695
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,461)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand-new results, and meticulous attention to detail. Communication was a standout strength, with customers highlighting proactive updates via calls, texts, and an online tracker throughout the repair process. Timeliness was another key highlight, as many vehicles were completed ahead of schedule, exceeding expectations. Customers appreciated the friendly, professional, and welcoming atmosphere from the entire team. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps, delays in parts availability, and minor quality issues on some repairs that required return visits.
AI-Generated from reviews written in the last 12 months
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"... informed throughout the entire repair process. My vehicle was returned in excellent condition and the work was done in a timely manner. I truly appreciate the ..." Read more
"From start to finish, this was the best auto repair experience weve ever had. Communication was outstanding ..." Read more
"The caliber team is amazing! They were friendly, attentive, and the communication was top-notch. I highly recommend caliber collision for all of ..." Read more
"... was above anything Ive experienced in the field. Repair was great, matched paint very well, no egg shell or runs. Interior was clean. Repair was completed ..." Read more
"... not only professional, but very kind and caring. Pride was demonstrated by each individual. I was very pleased for the excellent work. I will recommend ..." Read more
"... for doing such a wonderful job on my Toyota it was done in a timely manner and looks brand new again. I'm definitely satisfied!" Read more
"Great work and work done within a week amazed me!!"
"Before the promised date, I was very pleased"
"The work was well done but it took too long and the finding date was pushed back many times"
"... was the best auto repair experience weve ever had. Communication was outstanding — we were kept in the loop at every stage of the process, so there were never ..." Read more
"... found that caliber was helpful in every single way, they called and updated me multiple times during the week. they communicated and explained everything to my ..." Read more
"My service guy was excellent, he constantly kept me updated on repairs and how things were coming along. When it took a few extra days he was ..." Read more
"... not only professional but extremely courteous. They took time to demonstrate how the tracking system worked to understand how to see my repair progress. That ..." Read more
"... paperwork plus when I called to check on car once a week I never did get a phone call back was told every time that one guy said he would actually call me back ..." Read more

My Experience

Bumper accents had double sided tape that didn't stick!!

My Experience

Courteous and fun people made me feel very welcome and repair was awesome thanks guys

Likely to Recommend

Repair Quality

Great experience great people kept me up to date on repairs great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys were phenomenal! Patrick is a superb communicator, and his updates were very important; the appropriate estimation of time, the earlier completion, the coordination and effort it took to order correct parts, do the labor and the painting, everything that was involved! and all was done according to Toyota, insurance, and all repair specifications. Ritchie did a jammed up job on smoothing out a badly misshapen rear quarter panel, for sure! I am so very impressed with the whole thing! We WILL be recommending this location of Caliber Collision to all those we know! Thank you so much for your diligence and excellence and handling the repair of our car!

Likely to Recommend

I’d already said,… “No wonder you guys are on the list of approved repair centers!” But now I would add that I am going to tell family and friends about all aspects of my experience in recommending Caliber Collision on Schillinger Rd Mobile!

Repair Quality

My previous review included an expression of how thrilled we are about the actual repairs. In my words as I picked up the vehicle, Ritchie did a jammed up job! And I would also like to thank anyone else who had a hand in the labor on my car.

Customer Service

My previous review included special thanks not only to Patrick who stayed in communication with us, but also I believe he said it was Ritchie that had done the bodywork on our repair, and that was absolutely fabulous!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I just wanted to take a moment to say thank you to the entire team at Caliber Collision for the excellent service throughout the repair process. From start to finish, everyone was professional, courteous, and incredibly helpful. The communication was outstanding I was kept informed every step of the way, and any questions I had were answered promptly. It made the entire experience much less stressful knowing I was always updated on the progress of my car. Thank you again for making what could have been a frustrating experience such a smooth and positive one. I highly recommend Caliber Collision to anyone looking for quality repairs, excellent customer service, timely work, and consistent communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Job well done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They where optimistic the kept me updated the finish before the expected pick up date and the work the performed was outstanding

My Experience

Everyone was amazing and super helpful. They went above and beyond to get my repairs done quickly , my car was cleaner when I picked it up than when I dropped it off, and it was pointed out why my car was making a crazy sound which is unrelated to why it was there . Special thanks to Jody who kept me updated and Robert who did the repairs. Y’all will be my first choice should I need any future repairs.

Likely to Recommend

Would definitely recommend.

Repair Quality

They had my car in and out quick and it looks brand new again.

Customer Service

Big shout out to Jody who walked me through the entire process , kept me up to date , and Robert who let me know what was found outside of the scope of repairs that needs to be addressed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs look perfect. At if the damage never happened. Also, the customer service was great from checking our car in, frequent updates, to picking up.

Likely to Recommend

Repair Quality

The repairs look great!

Customer Service

We really enjoyed the customer service throughout the entire repair process. The estimator was super helpful and knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jodi Burt was amazing to work with she kept us updated with progress the whole time!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs done were good

Customer Service

Patrick was great with communication throughout the repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Only problem is my car wouldn’t start! However, the person who assisted me was extremely nice and immediately fixed the problem.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The experience was great.Our collision expert Jodi was fantastic.We couldn’t have for a better expert.

Likely to Recommend

Very likely

Repair Quality

Great experience! Jodi was great. She was a fantastic collision expert that guided us thru the process. I’ll recommend Caliber to everyone I know.

Customer Service

Great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

One trim piece, passenger side door installed incorrectly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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