Caliber - Mobile - Schillinger Rd N

4.8 (159reviews)
96%
625 Schillinger Rd N,  Mobile,  AL  36608

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford

Reviews (159)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than expected upon return. The team received strong recognition for proactive and consistent communication, including daily texts and phone calls keeping customers informed throughout the repair process. Timeliness was a standout theme, with numerous customers pleasantly surprised their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and courteous service were frequently highlighted as exceptional. A small number of customers noted concerns about repair quality requiring rework and occasional scheduling inconsistencies, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
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"... did not return my car for any repairs because the initial repair was performed exceptionally well." Read more
"... knowledgeable and prompt. Caliber met their timeline and returned my truck to me perfectly repaired and far cleaner than when I dropped it off. EXCELLENT ..." Read more
"Entire staff was very friendly and extremely professional. Kept me up to date on progress and finished early. ..." Read more
"... for taking such great care of my car and providing outstanding service I truly appreciate the quality of work and professionalism." Read more
"The paint job was sub-par. Not communicating to me about the different style ..." Read more
"It was ready six days earlier than I was previously told !"
"Two weeks early"
"I loved the communication and the work performed was faster than expected. Very pleased overall"
"Finished several days early and kept me updated!"
"... would be ready tomorrow or the end of the day then call me back and say that I was going to have to wait till next week or change the date. That was four ..." Read more
"... finished on the same time. as planned. They kept me updated with text and calls and I always knew what was happening with my car. I would recommend them highly to anyone ..." Read more
"The service was outstanding. The communication was amazing! We knew exactly where we were in the process."
"Super informative and did excellent work, kept me updated with each step"
"... well done!! The employees there was so courteous and kept me updated through the entire time my car was there very professional and wonderful people. I will be ..." Read more
"I loved the communication and the work performed was faster than expected. Very pleased overall"

My Experience

Great experience and great service

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Repair was great, but returned my car with a dead battery. Had no problems with the battery before dropping it off.

Customer Service

Very nice people, but never offered to replace the dead battery.

My Experience

Excellent repair. Great service

Likely to Recommend

Repair Quality

So I gave you an 8 instead of a 10. Everything with the repair was fine. The job was well done and it looked good. The reason you got an eight is because several days later my son drove the car to church and then went with his friends to eat. When he got back in the car it clicked and lost power. This was in the evening so I was able to go help him. The car obviously had no power and I pretty quickly noticed that the ground cable for the battery had not been retightened properly. It was very loose. I'm sure when they were working on the headlights they removed the ground cable and then forgot to tighten it back up properly. Just something you may want to check on next time. It wasn't a major issue but it is a quality control thing and I just wanted you to know.

Customer Service

The customer service aspect was excellent.

My Experience

Yes, I was very satisfied..

Likely to Recommend

Repair Quality

Customer Service

My Experience

They kept in touch with me thru the process of repairing my car. Everyone I have talked to and met was very friendly, answered all my questions, eased my concerns and very polite. And they did an AWESOME JOB ON MY CAR! Thank you Caliber Collision for all you have done you made my experience very pleasant and rewarding. If I ever need any more body work in the future you will be the first and only one I come to. Thank you all so much for getting my baby back to new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire experience went well. They even brought my truck back to me

Likely to Recommend

Repair Quality

Overall, satisfied. A “10” would’ve been given, had I not had to go back regarding a damaged rim then had to take vehicle myself to Fausak and wait for damaged rim to be repaired.

Customer Service

Informed through entire process just the comebacks twice keeps it from being a 10.

Returned Clean

My Experience

My Experience

Caliber’s collision employees are very nice and professional. My vehicle was repaired quickly and looks great.

Likely to Recommend

I need to trust that the shop I use will do a good job the first time, not just if I catch an imperfection. I would not be able to trust this shop again.

Repair Quality

The paint job was sub-par. Not communicating to me about the different style of bumper that would be installed was also not good. I was unpleasantly surprised when I showed up to a totally different bumper that caused me to lose some the functionality and aesthetic appeal of my car.

Customer Service

The administrative staff were friendly.

Likely to Recommend

Would definitely recommend.

Repair Quality

Fast turnaround. Very professional.

Customer Service

Very friendly. Great communication.

My Experience

Very great service

My Experience

You kept me informed of the progress and exceeded my expectations on the repair.It looks like it did the day I bought it.

My Experience

The staff was very nice and the estimator was very informative in which she kept me updated daily all the way up to completion. Getting my vehicle repaired was a smooth process. Also, the facility was very clean.

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

My Experience

Exceptional experience

Likely to Recommend

I would definitely recommend caliber to my friends

Repair Quality

They were great, helpful and accommodating

Customer Service

Very professional and nice

Returned Clean

Likely to Recommend

Repair Quality

My vehicle looks great painted parts match original paint door and hood lines match. Car runs like a top

Customer Service

The paint and hood lines matched perfectly. My car came out looking brand new

My Experience

My Experience

The entire Caliber team was outstanding! My truck looks great and the service was excellent!

Likely to Recommend

Repair Quality

This was the best auto body repair experience I have ever had. People were friendly, knowledgeable and prompt. Caliber met their timeline and returned my truck to me perfectly repaired and far cleaner than when I dropped it off. EXCELLENT ALL TJE WAY AROUND!

Customer Service