Caliber - Monroe Wa

4.9 (2,978reviews)
98%
17368 West Main Street,  Monroe,  WA  98272

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,978)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of the estimated schedule. Staff were widely described as friendly, professional, and accommodating. Some customers noted areas for improvement, including occasional concerns about incomplete repairs, parts not matching original specifications, and a desire for more proactive communication when delays occurred.
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"... seamless repair and insurance claim expierence with above and beyond customer service. The team is extremely attentive and truly cares for the customer. They provided frequent ..." Read more
"The customer service here is absolutely top-notch - truly amazing!"
"... time it took for repairs was consistent and helpful. The quality of work and repairs was superb." Read more
"... quicker than expected. Excellent communication and the workmanship left my car looking better than it did before the accident. Thank you Caliber Collision team, accidents happen ..." Read more
"... different Tesla certified shop. Updates were timely and my car is as good as new again instead of totaled!" Read more
"... after I dropped it off. It was done so quick and it looks so good." Read more
"... know they hustled, knowing I didnt have a rental. It was done before the estimated completion date. Also the final total was under the original estimate. ..." Read more
"Top notch customer service and got the truck back sooner than expected"
"It was ready about 12-13 days early! I was ecstatic and appreciative. They kept me updated the whole way"
"I had a great experience at this shop! They completed the work before the planned time, were great with communication, and my truck looked ..." Read more
"There was a DAILY update of the repair which makes it more convenient to know my car is in excellent hands."
"... vehicle and they did it a week ahead of schedule. The automated texts were helpful in knowing where my vehicle was in the repair process so I didnt have to worry or call to check ..." Read more
"... straight when I take my hands off the steering wheel. I was constantly informed of the progress of the repairs, the Caliber Staff was personable and helpful, and ..." Read more

My Experience

The repair was done quickly

My Experience

Great service no complaints friendly and fast

My Experience

Great company to work with and they did an awesome job fixing my car. It was completed in a very timely manner and I was kept aware of the progress via text and email.

My Experience

This is the second time we have needed Caliber Collision’s services. Both times they have been amazing to work with. They have completed our repairs so fast while paying attention to every detail. They have gone above and beyond to ensure every last inch is as perfect as possible. Their communication and customer service is also top notch. Not only are they friendly and precise they worked with the insurance company and handled everything so I didn’t have that added stress. Not only would I use them again but I recommend everyone in need to them.

My Experience

Everyone in the office was incredibly helpful and friendly. Jeremy went above and beyond. I would recommend this location to friends and family. 10/10.

My Experience

Jeff was fantastic to work with. My 17 year old son was so upset over this. He was grinning ear to ear Today. Thanks Jeff!

My Experience

Everyone was so polite and capable in their jobs I was informed daily as to the progress of my repair I will definitely refer them to others The same goes for the enterprise rental next door

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Michelle was fantastic she stayed on top of the repair and informed me of everything along the way. Superior employee!

Customer Service

Returned Clean

My Experience

The car looks great! Fast and efficient. Thank you!

My Experience

Car looks great! Jeff kept us well informed as to the progress throughout the repairs.

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Returned Clean

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Repair Quality

Everything went well and looks good, just forgot to reset my tire sensor so it’s telling me I have a tire pressure problem on my dash and won’t go away.

Customer Service

Returned Clean

My Experience

My Experience

Great service.

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Returned Clean

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Returned Clean

My Experience

Amazing skill and repair work. The repairs are so well completed, it looks brand new! Fantastic to work with Jeremy and the team. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean