Caliber - Monroe Wa
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
For the quality and integrity of their staff and workmanship, we are VERY fortunate to have a shop of their level out here in our little home town (not the biggest place.)
Repair Quality - 5.0/5.0 -
Cannot even tell where the work was done (that's really the point!)
Customer Service - 5.0/5.0 -
We were a very difficult customer for the shop to get in the door! Our schedules have been very hectic for the last few months, and with a few health issues as well. Their staff was OVER THE TOP helpful and patient with our challenges. Really set the tone for the whole experience: so grateful that they went the extra mile in working with us to schedule over and over.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The bumper was replaced and painted, but there was no blending, so it looks obvious that the bumper was replaced. It makes it look like the bumper was painted a different shade of gray.
My Experience - 5.0/5.0 -
I never had a company that was so informative. They are so nice and helpful to us. The prices were good. My all around service's was a 10. Thank you again, I will tell everyone that you are the best place to go hand down.
My Experience - 5.0/5.0 -
Everyone at Caliber we’re amazing. They went far beyond what I was expecting. Thank you guys for amazing service. It’s hard to find a business that goes beyond your expectations. A+
My Experience - 5.0/5.0 -
Went great from start to finish.
My Experience - 5.0/5.0 -
I do appreciate the follow up that was given when i did bring up several concerns through doing the walk through on both occasions.i also really appreciated how flexible and understanding everyone was after my expectations with what preaccident was. I will add though I was surprised that a cover sheet was not used for my driver floor mat. I had washed all of my mud matts prior to dropping off my car so they were cleaned up. Including the door jam as well. It looks like someone spent the day at the pumpkin patch then set their shoes all over the mat. I know this is outside of restoring my car to preaccident however its just something that had been established from experience at the other locations.
My Experience - 5.0/5.0 -
Everything appears to work fine. I haven't gotten then opportunity to fully check my car, but so far so good!
My Experience - 5.0/5.0 -
Had a slight hiccup with some damage done to my dashboard during repairs. I noticed it upon pick up of my vehicle. It was handled by Jeremy, Janille, and Cheryl with complete reassurance. They needed to keep my vehicle a few more days to replace the dash. They kept me updated through out the process and were an absolute pleasure to work with. When doing business things can always go wrong. These three employees were exemplary in their handling of an "adverse" situation. Calliber is lucky to have THREE awesomely customer care focused associates!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The staff was friendly & very helpful in addition to completing a great looking repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and service‼️
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hi, Thank you so much for all your hard work on our vehicle. I really appreciate you keeping us informed, offering compassion at the stressful time of the accident and also the status updates, and any changes were helpful and appreciated. Thank you for an amazing job! Kevin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was amazing!
My Experience - 5.0/5.0 -
The vehicle looks great, runs well. One criticism, all materials used to mask the vehicle was left in the cargo area of the vehicle. Not a sufficient problem to say that I wasn’t satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Masking tape and plastic left in the car.
Customer Service - 5.0/5.0 -
Friendly staff, both front desk and service advisor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gordie and his team were awesome. Our repairs met out expectations and beyond! They deserve a 10+ for the work they did on our car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great. The service was amazing. They kept me I touch the whole time as my car was being repaired.