Caliber - Monroe Wa
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did an amazing job! I was very happy to pick up my truck clean inside and out, the repairs looked very well done. I also enjoyed having great communication with the team throughout the repair process. The only thing I wish was done was the inside of my windshield cleaned as it was very dirty from sitting somewhere where it had collected some condensation making it bulry to see out of at night.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was overall very pleased with the company and how my repairs went!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept updated throughout the repairs, performed excellent job on my vehicle, hustle-free repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience. Everyone was very nice and keep me updated on the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Wheel well mold fell off they put it on
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My teen daughter checked in the car and was treated very professionally. Everything was well explained and she felt like the team took to me to not rush the process. This was her first collision experience and it was a positive one.
My Experience - 5.0/5.0 -
The team did in excellent job of communicating updates and the repair work was very satisfactory! I felt like they truly knew what they were doing. Thank you for the great experience during a not so great time. I'd definitely recommend and would use them again.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
When I got the car back there were multiple areas of wax or polish still left on the car. Wasn't buffed out completely. Windshield was supposed to be fixed and never was. We were also told they would fix the rust spots on the hood, they were also not fixed.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I arrived for my scheduled appointment on Monday morning to discover that the needed part was not yet there, so we had to reschedule. A simple phone call to let me know they didn't have the part and needed to reschedule would have been preferable.