Caliber - Montrose Ca

4.9 (747reviews)
96%
2604 Honolulu Ave,  Montrose,  CA  91020

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (747)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular appreciation for professional and knowledgeable staff who provide excellent customer service. Communication stands out as a major strength, with customers frequently mentioning regular text updates, daily progress reports, and proactive communication throughout the repair process. The timeliness of service receives high marks, with many repairs completed ahead of schedule and within promised timeframes. Customers highlight the quality workmanship, with vehicles often looking like new or better than expected. The shop's attention to detail, including complimentary car washes and interior cleaning, adds significant value. While most feedback is overwhelmingly positive, a few customers noted minor issues with alignment, paint matching, or communication gaps that required follow-up visits.
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"Constant status of work on the car and customer service is excellent."
"This has been the best car body repair that I have ever experienced. Wonderful service, good pricing ..." Read more
"The customer service was excellent, top notch! It is rare to find such good customer service these ..." Read more
"Received white-glove level of service from everyone at the shop. Amazing crew and amazing workmanship ..." Read more
"The cust I mer service was fantastic. The quality of repairs were top notch. Caring and personal service from beginning to end. ..." Read more
"Vehicle was ready 2 days ahead of schedule."
"Car ready earlier than expected. Outstanding customer service."
"Faster than I was lead to believe."
"Week early"
"The work was done actually a couple of days before they told me I could pick it up. So save me a few ..." Read more
"We had daily status updates on timelines. We never had to call to ask. Their software updated ..." Read more
"Communication was excellent. Kept informed by text regularly and questions were addressed promptly. ..." Read more
"The shop was in full communication with me at all times. I get some kind of a little message about ..." Read more
"Everything was great! My service advisor was terrific, the communication and texting was great, you finished on schedule and the car looks fantastic. ..." Read more
"I was updated daily! Love that"

My Experience

Completely absolutely 100 percent satisfied! Brian, Jose, and the entire staff were amazing start to finish! Reasonable and realistic expectations were set and they delivered with consistent communication. I’m amazed they set me up with an Uber to the car rental and also my car came back in immaculate condition. I’m bringing my cars here for auto body work! Thank you

My Experience

I can’t speak well enough about Calibur Collision. From the very moment I arrived until the moment I picked my car up, they made it easier than I ever would have expected. They also did a magnificent job. They kept me informed every so often of the status of the repairs. I wouldn’t go anywhere else for auto repairs. I really mean that.

Likely to Recommend

Repair Quality

When you have an unwanted event like a car accident, Calibur is the place to take your broken car. I can’t envision a smoother repair job. I wish it had been a wee bit faster because I had to rent a car, but it needed what it needed. I would recommend them in a heartbeat.

Customer Service

Top notch and nice.

Returned Clean

My Experience

Brian and Jose responded quickly and professionally to our requests. They kept us informed every step of the way. Caliber Collision really does get you back in rhythm!

Likely to Recommend

Repair Quality

Brian, Jose and the Caliber Team provided our family excellent service from start to finish.

Customer Service

Likely to Recommend

Repair Quality

Repair looks good. Will need to re-evaluate after a few years

Customer Service

It was interesting that the service person said that they like to repair new cars since they make the most money from them. You made $10K from my car, which I will likely have to pay for with increased insurance rates

My Experience

Every aspect of choosing caliber was very professional. Jose and his crew did an outstanding job, the car looks great. I will definitely have Jose and his team do more work on my other cars. Thank you

Likely to Recommend

Repair Quality

Customer Service

Jose is great

Returned Clean

My Experience

excellent service and communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This was the second car that we have had caliber work on and the results are excellent. On the most recent car they were able to match the paint perfectly on some spots that were wearing thin and chipping on my 22 year old classic car. Thank you to the caliber team.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

See my 5 star yelp review 😊

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The repair was done very nicely and professionally. Actually my car was ready one day ahead of time. The car was washed & vacuumed and the smell was like a brand new car! I have to personally thank Brian for managing the entire job very professionally.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The team at caliber Montrose was professional, kind and prompt. They exceeded my expectations by getting my car done in time and got me back in my car faster than I expected! Highly recommend

My Experience

You have done a great job. Thank you very much.

My Experience

Estimate was good, work done was complete. Estimate was complete as far as work needed, all work needed was captured. Very satisfied.

Likely to Recommend

Repair Quality

Was told it would take a day and a half…took 2 and one-half days!

Customer Service

Not really customer friendly!

Likely to Recommend

Repair Quality

Fixing the auto body is ok But the customer service is not good And they did not do car wash

Customer Service

They did not know when the car is ready

Likely to Recommend

Would definitely tell folks about Caliber. We've used them in the past and the service is always consistently wonderful.

Repair Quality

No repairs were done - the car was a total loss. BUT, Brian and Jose were so helpful, friendly and professional through the whole process.

Customer Service

Brian and Jose were great! They responded quickly to requests from the insurance company.

Returned Clean

My Experience

The staff was friendly and professional. Brian kept me informed throughout the repair. The repairs were completed ahead of schedule and very well done. I would definitely recommend them to anyone.

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Repair Quality

Customer Service

My Experience

Jose and the team were incredibly helpful and informative. They were also very customer-friendly.

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Repair Quality

Customer Service

Returned Clean

My Experience

The advisor and staff were extremely professional and helpful. The work was done professionally and i appreciated the ongoing communication while my car was getting repaired.

Likely to Recommend

Repair Quality

Customer Service