Caliber - Mooresville

4.9 (2,903reviews)
96%
264 W. Plaza Dr,  Mooresville,  NC  28117

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,903)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, excellent communication, and timely repairs. Many highlighted that vehicles were returned looking brand new, with paint perfectly matched and damage fully restored. Frequent text and call updates throughout the repair process were widely appreciated, with customers noting they always felt informed. Numerous reviews celebrated early delivery, often ahead of the estimated completion date. The team was repeatedly described as professional, friendly, and caring. Customers also expressed pleasant surprise at complimentary interior and exterior cleaning upon vehicle return. A few customers noted areas for improvement directly from their experiences, including occasional scheduling delays, incomplete repairs requiring return visits, and isolated concerns about automated update accuracy and payment processes before vehicle inspection.
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"Great service and great repair"
"Body work was completed and workmanship was excellent. Second time using Caliber Collision in Mooresville. ..." Read more
"Extremely friendly and polite team. They did a fantastic job on my vehicle and in the timeframe they quoted. I would absolutely use them again."
"... entire team was incredible. Responsive, friendly, got my car in and out quickly and it looks fantastic. I cant believe they even cleaned it inside and out ..." Read more
"The repair work was phenomenal. The only issue we had was this...we took the car ..." Read more
"Vehicle was completed 1 week early."
"... collision has done a great job with my cars damage. They performed the repairs in a timely manner and delivered the before the estimated. I'm fully satisfied with the body work they have ..." Read more
"Yes and No they promise one day and reschedule for another day and again they reschedule for another day"
"I picked up the car in less than 2 weeks."

My Experience

My Experience

Fast, convenient and made everything easy

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amy is awesome! She keep us updated throughout this process. Thank you

Likely to Recommend

Repair Quality

Customer service was great and Amy keep us updated throughout this process

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone was so nice the Lady at the front desk and Amy switched me from going to hickory to get a rental

Customer Service

Every one was so nice they kept me from going to hickory to the rental place and it was one right down the the street in Mooresville thanks to the lady at the front desk and Amy Amy is so sweet and kind Very good place and nice people thank you very much.

Returned Clean

My Experience

I appreciate Mike and everyone’s attention to detail and not wanting to release our car until it was fixed to their satisfaction, even though it took longer than expected.

Likely to Recommend

Great job, friendly people.

Repair Quality

Mike and his colleagues did an excellent job communicating with me and the final repairs look great!

Customer Service

Mike and his colleagues did an excellent job communicating with me and the final repairs look great!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was prompt & ahead of schedule. Appreciated the car return inside and out!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I’m definitely a satisfied customer!! I’ll recommend all friends & family here.

Likely to Recommend

Absolutely

Repair Quality

Caliber Collision did an amazing job on my vehicle!

Customer Service

Awesome Customer Service

Likely to Recommend

Definately would recommend Caliber

Repair Quality

You have a wonderful ..helpful staff that all gave me excellent service & my car looks brand new!

Customer Service

Excellent .10

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very Punctual, very efficient, very easy.

Customer Service

Amy was helpful as soon as I walked in the door until I picked up the car. She kept me updated through the whole process. and even had my car cleaned on the interior.

Returned Clean

My Experience

I was very impressed by the level on communication. Chad did an amazing job keeping me up to date and taking all the stress out of. He handled the rental car extension and made sure my car got the correct parts that looked amazing. I was surprised that a big company could offer that level of customer service. The main thing was the car. The paint matched and everything blended nicely. I will recommend the team going forward. I’m a picky person so my review is a testament to great quality and service.

Likely to Recommend

Repair Quality

Customer Service

Chad made this stressful process very smooth and streamlined. He managed the rental car process start to finish. Communication was constant via personal text updates. I felt like I had an advocate on my side to get the best fitting parts. The paint and body work looks great. I was also impressed with the upfront meeting with Chad where he communicated the process and set expectations upfront. He delivered.

My Experience

Your team at caliber collision in mooresville, nc has been amazing. The communication and care that Jessica and Mike have given went above and beyond our expectations. The ladies in the front were also very helpful and kind through the whole process. 10/10 would recommend to anyone! Thank you for all your hard work.

My Experience

Make sure to ck little things that you don't think twice about windshield wiper and the little thing that covers of the engine at the bottom of the car

My Experience

All 10s

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Chad was awesome. Quickly got my car scheduled and repaired. He was more than accommodating and worked well with my insurance agent. The car looked brand new again. I would definitely come here again (but fingers crossed I do not need too:))

Customer Service

Returned Clean

My Experience

Caliber is my number one choice. They truly went above and beyond for me, Chad especially. They helped me navigate through the whole process, stayed kind and delivered great results. I can’t thank them enough and they now have a lifelong customer and endless recommendations!