Caliber - Morris
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Terrible paint job, body panels don’t line up, missing side molding/trim, door lettering crooked, mirror not attached all the way, window seal not installed all the way
Likely to Recommend - 0.5/5.0 -
If you cant fix a fender...
Repair Quality - 1.0/5.0 -
Picked it up on a Saturday looked at it for a few minutes and had to leave. Sunday i got to look at it real good and found a fish eye , dirt and a deep scratch that was painted over. I was told that it can take a year for the paint to be fully 100%. My daughter which is 3 and a half accidentally rubbed a spot and the paint came right off.
Customer Service - 2.0/5.0 -
Picked it up on a Saturday looked at it for a few minutes and had to leave. Sunday i got to look at it real good and found a fish eye , dirt and a deep scratch that was painted over. I was told that it can take a year for the paint to be fully 100%. My daughter which is 3 and a half accidentally rubbed a spot and the paint came right off.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and completed ahead of schedule.
Likely to Recommend - 5.0/5.0 -
Best in town
Repair Quality - 5.0/5.0 -
Did a good job and finished before deadline given.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience from the staff to the finished product. Would definitely recommend this company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication, great work and customer service!
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Where the passenger side front fender and bumper meet are not even. I am supposed to bring it back to you guys when I am free.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had hail damage on my pickup & my insurance company stated Caliber Collision was a preferred shop. I contacted Caliber Collision for in Morris repairs. I was told they use a third party paint less dent removal. Scheduled an appointment. I dropped my truck off at my appointment date & time. Monday April 13 10:30am. We were told the company would access the damage & contact my insurance. They made it sound so simple. Then we were told it would be finished Wednesday April 22. Longer than we expected but ok. Received another message on Tuesday April 21 10:34am stating it was reassembled & calibration should be later that day. They were going to let me know when my vehicle goes in line for cleaning. I called today because I haven’t heard anything & it was 2 days past the date it was supposed to be finished. I called at 12:58pm & the office person didn’t have any update but she will check. She called back at 2:02pm stating it was ready for pickup we told her we would head that way. About 25 minute drive. At 2:09pm I received another message stating it was complete & ready. When we got there I was shocked to see how dirty it was & I asked mark when they cleaned it he said it was washed but left outside & there was construction work being done ? It was so dirty I couldn’t tell if it was fixed or not. I told him I wasn’t happy with the condition. When I went inside I was asked to sign papers & I explained to the woman it’s so dirty I can’t tell if it was fixed. She assured me it was paperwork for insurance company. I stopped for gas & then washed my truck. I was irate when drying my truck. The passenger side mirror was either damaged or not put back together properly. (I don’t know if it had to be removed) There was tape residue on the top of doors, roof & rear where third brake light is. There is a scuff on the drivers side door. It was NOT cleaned or detailed in any way. Now I know why my vehicle was so dirty. Do you really think I will ever use you company again. I immediately called back to the Morris office I was told someone would call me back on Monday. I hope I can take it to another body shop to be completed properly because I have no faith in your company. Zero credibility. I will let my insurance company know not to recommend your company again. I hope someone from the company calls me so I can explain how I really feel.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had hail damage on my pick up on March 31 and my insurance company stated caliber collision was a preferred shop. I contacted caliber collision in Morris for repairs. I was told they a third-party Paintless Dent removal company. I scheduled an appointment. I dropped my truck off at the date and time. Monday, April 13 at 10:30 AM. We were told the company would assess the damage in contact my insurance for approval. They made it sound so simple & quick. Then we were told it would be finished Wednesday, April 22. Longer than we expected but OK. Received another message on Tuesday, April 21 at 10:34 AM stating it was reassembled and calibration should be done later that day. They were going to let me know when my vehicle goes in line for cleaning. I called on Friday. April 24 because I hadn’t heard anything and it was two days past the date to be finished. I called at 12:58 PM in the office person who answered the phone didn’t have any update but she was going to check. She did call me back after a while and stated it was ready for pick up. We told her we would head that way. About 25 minute drive. At 2:09 PM I received another message stating it was complete and ready. When we got there, I was shocked to see how dirty it was. I asked Mark when they cleaned it and he said it was washed but left outside and there was construction work being done nearby? It was so dirty. I couldn’t tell if it had been fixed or not. I told Mark I wasn’t happy with the condition. When I went inside, I was asked to sign papers and I explained to the woman. It was so dirty. I can’t tell if it was fixed or not. She assured me the paperwork was for the insurance company. I stopped for gas and washed my truck. I was irate when drying my truck. The passenger side mirror was either damaged or not put together properly. ( I don’t know if it had to be removed but it looked like it was hit) there was tape residue on the top of the doors roof in rear, where the third brake light is. There is a scuff on the driver side door. The hood was not aligned properly after it was taken off and replaced. For whatever reason, my glove compartment looked like it was emptied out, and everything thrown back in. My phone charging cord was hanging out in the glove compartment door & closed. I’m not sure if somebody was charging their phone in my vehicle or what? The truck was NOT CLEANED OR DETAILED IN ANY WAY. I’m pretty sure that’s why they left my vehicle dirty apparently they didn’t want me to see how bad of a job they did. I immediately called the Morris office and the woman that answered the phone told me that someone from Corporate would call me back on Monday because Mark would be off Monday and Tuesday. I hope that I can take it to another body shop to fix everything that caliber collision couldn’t I will never bring a vehicle back to caliber collision. Your company has zero credibility with me. I let my insurance company know not to recommend you again. I hope someone from the company does call me so I can explain how disappointed I am. I did get a call Monday from the woman at the front desk at 1:57 PM and I asked if I was going to receive a call from a corporate person. She replied the weather was so bad that morning he couldn’t make it in. I hope he is OK because he never called. I don’t know if his phone doesn’t work in bad weather or not. This is the second time that I’ve replied to this and I’ve gotten nowhere. Worst experience I’ve ever had at body shop.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and courteous
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Brought my car in two times to the Morris location and both times my car looked great after repair.
Repair Quality - 5.0/5.0 -
The repair job looks great.
Customer Service - 4.5/5.0 -
The staff was friendly and kept me informed.
My Experience - 5.0/5.0 -
Lauren was very helpful and professional. She did a great job keeping me informed. The other lady ( don’t remember her name) who took my payment was very friendly too.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I did not know anything about your company when I walked in. You are all amazing to work with! I am very happy with my car!! I love that you kept in touch with me thru out the whole process!! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Took an exceptionally long time to get the vehicle back and then we experienced an accident with the technician that then extended the repair time by over a week. They were accommodating during that week and paid the additional rental fees during that time
Customer Service - 5.0/5.0 -
My only suggestion is that maybe there be a little better communication between the technician and customer service so that if they have to call and let me know something that changed, they can answer a couple of questions or explain better what is going on.
Returned Clean
My Experience - 5.0/5.0 -
Lauren and Liz were just wonderful to deal with. Such a smooth process from start to finish, the text updates were great. Car was ready a day sooner than expected. My thanks to the rest of the team as well. Well done, would highly recommend. Jennifer Zastrow.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lauren was very attentive and informative. She kept me up to date on the work along the way. The receptionist was friendly and knowledgeable. My overall experience was very positive. I would definitely recommend Caliber collision