Caliber - Murrieta

4.8 (9,173reviews)
96%
41416 Pear Street,  Murrieta,  CA  92562
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (9,173)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, like new, and exceeding expectations. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a major strength, with customers appreciating daily text and phone updates that kept them informed at every stage. Timeliness is another highlight, as vehicles were often completed ahead of the promised date, which customers found impressive and reassuring. A few customers noted areas for improvement, including occasional cleanliness concerns upon vehicle return, isolated instances of incomplete reassembly, and requests for clearer appointment scheduling guidance - all shared directly from customer comments.
AI-Generated from reviews written in the last 12 months
Select to learn more
"The quality of the repair exceeded my expectations."
"... knowledgeable and patient with all my questions. The work performed was amazing, timely and very good quality. Costs were as expected, explained in detail and provided ..." Read more
"Everyone was so kind and patient and the repairs made on my car looked absolutely fantastic. Thank you to the caliber team for making the whole ..." Read more
"... took liner than we anticipated, but that's because they wanted to make sure it was all done above and beyond" Read more
"... was welcoming and helpful. When I got my car back, the repaired areas were like new and the color matched perfectly." Read more
"... appreciate how promptly the work was completed—especially finishing a week ahead of the proposed completion date. I also want to acknowledge the care your agents ..." Read more
"... process, painless. Repair was like new perfect and was completed quickly sooner than promised, communication was excellent" Read more
"... helpful. The estimated time of repair was outstanding. They even finished earlier than expected. I would highly recommend Caliber Collision to anyone needing their vehicle repaired" Read more
"Delayed repair resulted in two additional days of paying for a rental car."
"I am completely satisfied with the communication Caliber Collision maintains with its customers; for me, it is very important ..." Read more
"Your call center reps and receptionist blame each other when mistakes happen which is ridiculous, take accountability regardless ..." Read more
"I really like the consistent communication and updates and the vehicle was being worked on. The staff were super friendly, and the process and ..." Read more
"Excellent communications! I was regularly given progress updates and where the body shop was in the process of receiving parts, whether they were ..." Read more

My Experience

David and sraff were very professional and made the process so easy and effortless

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Top notch work. Our truck looks as good as new. Caliber always does a great job!

Likely to Recommend

Great work!

Repair Quality

Beautiful job! Totally satisfied.

Customer Service

BrieAnna was wonderful and super responsive and attentive to every detail!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My customer service experience with BrieAnna R. Has been excellent in both occasions. Her attentiveness to me personally as a customer was ensuring of the quality care I would receive.

Likely to Recommend

Not very likely at this point despite a positive customer service experience I have not been totally satisfied with many of my repairs

Repair Quality

If we’re referring to the repair specifically then I would say I’m happy with all the repairs cosmetically and for ensuring my braking system functioned properly. However, my car went into the shop with a perfectly function SRS (Safety Restraint System) but upon receiving my car I was made aware that there was now an issue with the harness beneath my passenger seat. This issue was not occurring upon drop off of my vehicle but was occurring after the collision shops work. This is excessively frustrating as now I have little to no safety in my vehicle that I dropped off to have repaired to be safe to drive again. I would have been better off removing the bumper cover and other damaged parts myself to retain my airbags functionality.

Customer Service

As always it was great customer service, however I feel I may have preemptively signed a release document for liability assuming it was only for safety reasons and not for damages caused during repair.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Satisfied costumer

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing a great job !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent people. Excelllent service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! Drake was fantastic!!

Likely to Recommend

Repair Quality

Everyone was so kind and patient and the repairs made on my car looked absolutely fantastic. Thank you to the caliber team for making the whole process as smooth as possible.

Customer Service

Everyone was so kind and patient and the repairs made on my car looked absolutely fantastic. Thank you to the caliber team for making the whole process as smooth as possible.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair looks ok, but the car looks hammered with dirt, the windshield looks like you rubbed a wet towel on it and left it. There is also dirty rags and gloves in the bed of the truck. Not very respectful.

Customer Service

Person communicating and organizing the repair was awesome. The way my car looks is not good customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, skills and customer support

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Drake and the other staff members were very professional. We were provided timely updates and our vehicle was completed within the prescribed amount of time.

My Experience

Your staff were very friendly and made the stress of being in an accident much easier to handle. Brianna kept me informed throughout the entire repair process and provided regular updates while my car was in the shop. I truly appreciated the excellent communication and outstanding customer service.

1 - 20 of 9,173

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Murrieta  |  92562