Caliber - Myrtle Beach - Hwy 501
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Didn’t return calls when promised and took longer than expected
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I wrecked my car in Myrtle Beach and caliber collision, made an extremely stressful situation, less stressful with their professionalism, constant communication, and they were extremely helpful. Royce and Eric were excellent to deal with, and I would highly recommend this Company. Very caring staff and always kept you up-to-date with their communication and timeline on the repair of my car. Thank you for making an extremely stressful situation. Very smooth process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Eric is a gentleman
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
There were spots that I felt could have been better cared for, scrapes on headlights and paint spots not completed.
Customer Service - 2.0/5.0 -
An extreme lack of communication. While I understand there were staffing issues, I felt that my repairs were dangled in front of me week after week. Given a check-in date, car not submitted until a week later. Told "it should be good by" week after week. Almost 2 months with little to no explanation that I didn't have to DRAG out of them.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a nice job
Customer Service - 5.0/5.0 -
They called me back and kept me updated
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
In the end I was satisfied with the quality of work. It was just tough getting to the end product.
Repair Quality - 3.5/5.0 -
Quality if work was excellent. Slow getting car washed and ready to show me.
Customer Service - 3.5/5.0 -
I was told three different times car would be ready for me to inspect, and in each case car wasn’t ready
Returned Clean
My Experience - 5.0/5.0 -
The Repair was fast and done a great job. Appreciate the crew that got this vehicle repaired and back on the road.
Likely to Recommend - 5.0/5.0 -
Good job nice people, very professional
Repair Quality - 5.0/5.0 -
Did a good job
Customer Service - 5.0/5.0 -
Pleasant, personable employees
Returned Clean
Likely to Recommend - 2.5/5.0 -
Quality of work was very good. Customer service below par.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every step was clear and quick! My car was done far before the estimated completion date. Everything was explained clearly to me, and my repairs made my car look better than before! My car has also been washed and vacummed out and it smells lemony fresh! I’m so happy!
My Experience - 5.0/5.0 -
The guys at Caliber communicated often and efficiently. I was very pleased with the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I feel Caliber did the best they could under the circumstances. Getting the parts from Buick was holding them up. They seemed to have a very heavy load of vehicles to repair which means most people must pleased with their work.
Repair Quality - 4.5/5.0 -
I was told I would receive updates during the repair process. That didn’t seem to happen so I stopped by periodically to check the status. Buick was late delivering the parts needed according to the tracking information. Overall it seemed like Caliber was always a little short of help. That seems to be a problem everywhere. When I stopped by Caliber to get an update everyone was very pleasant. The repairs were very thorough and well done. One bonus was that before I took the car in for repairs the electric drivers seat didn’t adjust up and down. When I picked up the car that feature is now working! Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Took 9 weeks, poor communication.
Customer Service - 3.5/5.0 -
Poor communication, lack of updates
Returned Clean
My Experience - 5.0/5.0 -
Outstanding service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very friendly and helpful. Eric kept me informed of the progress.