Caliber - Nashville - West
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was told on 7/3/19 that my car wouldn’t be done at 4pm and went home after work to get a text saying that they actually went out and checked and my car was done and wanted me to be there at 5:30 to get my car. That was impossible for me to do, so then I had to make a call to my insurance to extend my car rental because of Calibers mistake of not checking before texting me that it wasn’t going to be done. When I had to pay my $500 deductible I asked for a receipt and wasn’t able to get any proof that I paid this amount since I will need to be reimbursed later. I will have to go back to get my receipt in a few days when they have paper. I would’ve liked someone to personally go over what was repaired but just got a print out to look it over. I noticed when I got home there was a loose piece on my car and my husband looked at it but not certain that it is fixed.
Likely to Recommend - 0.5/5.0 -
Zero! Terrible service
Repair Quality - 0.5/5.0 -
I have loose parts/materials on my car. Seems to be poorly put together. When getting my car nobody could tell me or go over what had been repaired. I wasn’t able to get a receipt for paying my $500 deductible. I have been here before when it was Abra and they did a great job. Caliber is very dissatisfying to me. Probably won’t be back if I need future services and I will also be discussing all of these complaints with my insurance company.
Customer Service - 0.5/5.0 -
Nobody seemed to communicate well. A girl at the front had her baby in her lap when I first came to drop my car off. Couldn’t get a receipt when I paid because there was no paper. Walked away with no receipt. They need to have a set date of when your car will be done instead of switching it around everyday. It is hard to make arrangements and plans when they say your car isn’t ready in the 4pm hour and then find out it is ready at 4:55pm and want you to be there at 5:30pm. Unacceptable!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your service was outstanding, you did a top notch job with my car, the communication was excellent and your staff was great and helpful in any way. Thank you for this memorable experience, I will totally recommend you and give you the highest rating number! Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated a quick turnaround from going in for an estimate to completion. Also like getting status text updates.
My Experience - 5.0/5.0 -
Looks brand new. Tiffany was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and finished ahead of schedule which saved my summer. Handled everything with my insurance company making it an easy drive in drive out transition. Thank you!
My Experience - 5.0/5.0 -
The team @ Caliber Collision was very helpful. I was satisfied with there service & they explain to me the ends & outs on how they were going to repair my vehicle. Kept me updated day by day on the Status on my repair on my vehicle. I’m very pleased & satisfied with the repairs on my car & If I need my car repaired I’ll definitely come back to Caliber Collision Thank You!
My Experience - 5.0/5.0 -
Mary Beth was a pleasure to work with and everything got done in such a timely manner with updates throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lexus has amazing customer service skills and is very smart. You need to make sure you keep her. Kyle was very professional and kept me up to date with all the work. Still haven’t heard from the glass guy to replace my window but I have a number to call him.
My Experience - 5.0/5.0 -
I appreciate your timeliness of getting me in and out to get back to my job. Everyone was polite and professional that I dealt with. Thank you again!
Likely to Recommend - 3.0/5.0 -
They are redoing it now so depending on that the score could be higher.
Repair Quality - 0.5/5.0 -
The Parts did not match up and there were 2 paint runs in the bumper that were very obvious. The fender flares were glued on and already pulling away from the fender. The whole bumper was painted but they did not prep the surface and had trash and imperfections on the bumper, All the lights were on on my dash as well. Basically the truck was not ready after I was dropped off to pick it up.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service exceeded my expectation. They delivered my car to me since I would not be able to pick it up before closing. This made my life much easier. Mary-Beth specifically was amazing.