Caliber - Nashville - West
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
From the very start I was told this was a high volume collision company so not to expect quick turn around. I would have made a change to another company but the decision and process had already started.
Repair Quality - 2.5/5.0 -
My car was totaled NOT repaired, so I cannot rate "repair quality".
Customer Service - 2.5/5.0 -
Communication with the service adviser, Tayza Guider, was good. Communication to coordinate towing my car was horrible. From the start I was told this was a high volume collision center to prepare me for a not-so-quick turn around. Since the process had already started I decided to continue with Caliber but, in hindsight, I should have chosen a low volume collision company.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
After not hearing back for almost 2 weeks about the damages you guys promised to fix I will be telling everyone not to bring their car there.
Repair Quality - 0.5/5.0 -
There's scratches and tool marks on my interior, my door rattles when I go over small bumps on the highway and y'all have not responded to my email. I talked to progressive the next day after pick up, sent them the photos and video tour of my car I took in the parking lot before I left it and they said they contacted you as well with no response. Will be leaving a Google review with pictures and video in the next few days.
Customer Service - 3.0/5.0 -
It was great while y'all were responsive.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
FANTASTIC REPAIR!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had a wonderful experience at caliber collision, my service advisor Mia did a great job keeping me informed through out the repair process. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will put your shop on mlast with every local news outlet before I recommend anyone go to that location and get taken advantage of
Repair Quality - 0.5/5.0 -
90% of the damage was even touched. I could have done what your shop took a week to do in less than an hour for less than 60 bucks. I have BARE METAL showing on my brand new truck less than a foot from the repair your shop did. My fog light is still recessed.my rim is still trashed and was not even addressed. My mirror was supposed to be changed and it still has scratches in it My lower lip was supposed to be changed it still has damage . The window sill trip that was changed was damaged during installation and looks worse than the one they removed. My 🚛 co was supposed to have an alignment they said they put it on their machine and it was aligned. However the steering wheel is cocked to the right and my right side tires have visible camber . MY TRUCK WAS NEVER EVEN WASHED!!!! The techs at that shop are not even competent enough to understand that a dirty car should never be in a paint booth. They didn't even wash the door they painted or they would have done ched the bare metal. I still had diet and road grime in the door that was repaired. I need to know in what world this would be acceptable.
Customer Service - 0.5/5.0 -
I could have done in less than an hour what they did in a week and most of my issues were not even addressed..i should file a lawsuit
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Why not? Caliber did a super job.
Repair Quality - 5.0/5.0 -
The repair work was excellent.
Customer Service - 5.0/5.0 -
Everything was explained in clear and understandable terms.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nikita was amazing!
Customer Service - 5.0/5.0 -
Nikita was perfect!
Returned Clean
My Experience - 5.0/5.0 -
It was a long and arduous process. Ultimately, it was completed satisfactorily.
Likely to Recommend - 4.0/5.0 -
The folks there are very nice and pleasant to work with, but maybe have a little too much for the size of their staff.