Caliber - Neenah

4.8 (968reviews)
97%
800 W Winneconne Ave,  Neenah,  WI  54956

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (968)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The communication throughout the repair process was frequently highlighted as a standout strength, with text message updates keeping customers informed every step of the way. Timeliness was another recurring positive, as numerous customers noted their vehicles were completed ahead of schedule. Many customers were also pleasantly surprised by complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement, including occasional inconsistent updates, minor paint concerns, and isolated instances of incomplete repairs, as mentioned directly in their feedback.
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"... and availability to ask questions was reassuring. The work was completed sooner than expected. And the final result was fantastic! I have had many compliments on the great work done ..." Read more
"... quote, to checking out, all of the staff are great. The work is flawless and done in a timely manner. Thanks." Read more
"Parts installed with damage. Not all original damage fixed."
"Very impressed . Super super eady to work with. Over delivered on quality!"
"The communication from Caliber was amazing! I never had a minute that I didn't know where my progress was."
"Updates inconsistent and infrequent"
"... Collision did a great job repairing my Audi. They communicated the progress every step of the way and answered questions promptly. I was very impressed with the level of customer ..." Read more
"Communication was prompt throughout the whole process, and the staff was very accommodating when it came ..." Read more
"The best communication ever!! The work was done quickly. The results were amazing"

My Experience

Everyone was very professional and kind

Likely to Recommend

Repair Quality

Great communication and awesome service!

Customer Service

Very personable

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very happy with service all the way through.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Parts installed with damage. Not all original damage fixed.

Customer Service

Returned Clean

My Experience

The quality of work is great. A minor thing is they forgot to put clips on my tonneau cover but that is minor. The paint work and PDR is great. They kept me informed and the whole process was great! Will highly recommend to my friends/family.

Likely to Recommend

Repair Quality

Everything went excellent

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

It looks fantastic! Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service and communication all around

Likely to Recommend

Repair Quality

Excellent customer service

Customer Service

Great customer service

Returned Clean

Likely to Recommend

Only place I would recommend

Repair Quality

Always very professional and outstanding craftsmanship.

Customer Service

Outstanding

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Vinny worked fast and did a great job!!

Customer Service

No issues at all.

Returned Clean

My Experience

Caliber Collision quick to get the job done. The crew did an amazing job. And I really appreciated the text updates. I would highly recommend Caliber Collison for repairs. The car fantastic.

My Experience

The repair work was done but during it, there was additional damage done to the hood of my car

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Front bumper lose.. hood not properly fit, front fender misaligned. Missed a spot that needed to be painted . Will be submitting photos and videos on Google reviews if interested in seeing. Paint was the only thing that looks ok besides the missed spot

Customer Service

Front bumper lose.. hood not properly fit, front fender misaligned. Missed a spot that needed to be painted . Will be submitting photos and videos on Google reviews if interested in seeing. Paint was the only thing that looks ok besides the missed spot

Returned Clean

My Experience

Communication was prompt throughout the whole process, and the staff was very accommodating when it came to working around my schedule. What impressed me the most were the little things like cleaning the inside of my car before returning it to me, offering assistance when I needed to switch my children’s car seats back over from my rental to my own car, and calling the car rental place for me to arrange pick-up of my rental so I didn’t have to worry about it. They really went above and beyond making the process as stress-free as possible.

My Experience

Staff was excellent. Very helpful and friendly. Would definitely recommend to anyone needing body work.

Likely to Recommend

Awesome service. Definitely would recommend to anyone who needs work with or without insurance.

Repair Quality

Excellent staff. Friendly, efficient, willing to take time to answer questions and explain the process. Would definitely recommend them to anyone needing car work.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Customer service was amazing

Returned Clean