Caliber - New Franken
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My truck went in the shop Nov. 11 and was promised for Nov. 26. 24 hours before the promised pick up, I get a call that the new date is Dec. 6… almost another week and a half. All the while I’m getting auto texts saying everything is on track for Nov. 26. Dec. 6 came and went. Finally, I get a call it’s done on Dec. 10. Instead of a little over 2 weeks as initially stated, it was a month that I was without a vehicle. This is unacceptable to miss two completion deadlines. I’m from the camp of under promise and over deliver. I told the original estimate guy (Jim I think) that I didn’t need to get it in right away. I knew we were in the midst of deer crash season, but once you commit, I expect you to deliver. I did a lot of business with the previous owner who set the bar high. The icing on the cake was going to pick the truck and finding damage on my plastic wheel cover just under where the body repairs were made. In the shop a month and nobody noticed this. It makes me wonder what else may have been skipped. Thankfully, the repair appears to have been done well, but how would I know? Communication is key to good customer service. If the auto texts are inaccurate, get rid of it. I’m sure you knew before the afternoon of Nov. 25 that it wouldn’t be done by the next day. CALL ME! That’s not a surprise I want, but I’d rather know about ASAP. We tailgated at the Packers game on Thanksgiving without the use of my truck tailgate. If I had another need for a body shop, I’m not sure if I’d come back. I know this is a long explanation, but I’m hoping you can take some of these lessons learned and spare the next person from these headaches. Mark
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job by caliber collision getting my truck back on the road
My Experience - 5.0/5.0 -
The front desk lady was very knowledgeable and actually listened to my questions and genuinely cared about my concerns. I appreciated the fact that the truck was cleaned very well when I got it back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All the way
Repair Quality - 5.0/5.0 -
Very good work and communication
Customer Service - 5.0/5.0 -
Everything was great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Fine for most people
Repair Quality - 2.5/5.0 -
Way too many swirl marks in door. Scuffs on newly painted parts. It is good enough for most people. Definitely not great.
Customer Service - 3.5/5.0 -
Helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was wonderful and I loved the updates!
My Experience - 5.0/5.0 -
Easy process to drop off, repaired and pick up.
Likely to Recommend - 5.0/5.0 -
Very professional excellent staff.
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
No problems very good.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very polite,and treated us with respect. They even offered to vacuum the rental, and see that it was returned to the rental company on time. Very impressed! 1st class operation!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Young crew, but they were very professional and helpful. They volunteered to vacuum out the rental and had the rental company pick it up. I WILL recommend!
Customer Service - 5.0/5.0 -
See 1st comment
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It seemed to have taken a little longer than we thought to complete the damage.