Caliber - Newport

4.7 (3,613reviews)
95%
720 W 17th Street,  Costa Mesa,  CA  92627
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,613)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting repairs completed to perfection and vehicles returned in like-new or better condition. Communication stands out as a major strength, with customers highlighting frequent updates, text notifications, and staff availability to answer questions throughout the repair process. The team demonstrates remarkable efficiency, often completing repairs ahead of schedule, which saves customers money on rental costs. Professional staff members are repeatedly commended for their knowledge, helpfulness, and customer-focused approach. The facility maintains high cleanliness standards, and many customers appreciate the unexpected detail cleaning of their vehicles. Multiple customers express strong loyalty, stating they would return and actively recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... to caliber in three years and every single time is absolutely perfect. Thank you caliber for the high-quality standards you maintain." Read more
"They perform great work. My vehicle looks like new."
"Caliber Collision went above and beyond to make sure my car was in perfect condition."
"The repair that was completed by caliber collision was remarkable - amazing work!"
"Best service & repairs to my car ever! Thank you, Caliber Collision!"
"... helpful with preparing a rental for the time being, and finished the repairs well before the estimated date! Would definitely use their services again in the ..." Read more
"... new condition that they promised. To top it off, they quoted two weeks and it was repaired in one week. This saved me a lot of money on not having ..." Read more
"I took my car in on Monday and it was ready by Thursday! A week earlier than expected."
"My vehicle was ready three days sooner!"
"This Caliber did an Excellent job. Easy to schedule my repair and finished in a timely manner."
"Yes, I was so impressed by the text communication alerts so I always knew what stage my car was at. ..." Read more
"Caliber Collision was in constant, unobtrusive, communication with me during the repair process. ..." Read more
"Amazing team. Worked efficiently, communication was perfect. Finished product was perfect."
"Fantastic team, great communication, very helpful and did a great job in the time they said it would ..." Read more
"Super smooth process. Repairs were done quickly and there was excellent communication throughout the process."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have used this shop before, repairs were done very well. Recommended multiple times. Not after this repair

Repair Quality

Someone needs to call me. They said they replaced the doors on my van. There are scuff marks on the handles and the door itself. Missing parts also

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work was well done and completely satisfactory. The team kept me posted on the status of my repair and made it extremely easy to conclude my business there. I would recommend Caliber to everyone .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience at caliber collision was amazing! I had gotten rear ended and the last thing I wanted to deal with was getting my car fixed. They made my experience super easy and quick. They even made the rental car process super easy! Overall a great experience!

Likely to Recommend

Repair Quality

Experience was so easy and convenient!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional business. I’m a first time customer & I will be a repeat customer when needed. Car repairs done to perfection, staff was excellent, very knowledgeable, fair and trustworthy employees/business.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I highly recommend Caliber. They do what they say, make it easy and convenient, and keep you informed. Their facility is clean and neat

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job. Thank you

Likely to Recommend

Repair Quality

Customer Service

Ivan and all employees are so helpful and extremely nice - I highly recommend.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super smooth process. Repairs were done quickly and there was excellent communication throughout the process.

My Experience

Amazing team. Worked efficiently, communication was perfect. Finished product was perfect.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This Caliber did an Excellent job. Easy to schedule my repair and finished in a timely manner.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would absolutely recommend the Costa Mesa location. Tizoc was incredibly professional and helpful. Ivan was kind and efficient in helping with the original estimate. So grateful I went to this shop and had such a great experience.

Repair Quality

Incredible service and professionalism from all staff and work done was flawless.

Customer Service

The entire staff was incredibly kind and efficient in helping me get in and out. They took their time answering my questions and help me through the process with insurance.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Process was very smooth and work was done in a reasonable amount of time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there was professional and qualified, from the front desk, who helped me with my insurance to all of the guys that worked on my 4runner, super stoked that AAA steered me in their direction, they finished up before the time line as well, BRAVO 👏

Likely to Recommend

Family and friends!

Repair Quality

Thank you for the great job on my 4runner, I luv all of your communication and help, you all are the best!

Customer Service

Thank you for helping me with all of my questions

Kept me Informed?

Yes

Ready on Time?

Yes

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