Caliber - Newport News
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great! You canât tell that my car was in an accident.
Customer Service - 5.0/5.0 -
A ten is short changing yourself. They were all awesome especially the woman at the front desk.
My Experience - 5.0/5.0 -
It was a good and quick repair and they worked with me when I informed them that I was leaving the country. They were able to get my car back to me before I left. I was very happy with the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 1.5/5.0 -
Bottom left hand side of bumper is noticably warped or bulging.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ya'll are Awesome, Nice people and you even wash my truck, THANK YOU
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely information provided on the repair of my vehicle.
Customer Service - 5.0/5.0 -
Jenny is very customer service oriented.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
The best I ever dealt with!
Repair Quality - 5.0/5.0 -
Perfection!
Customer Service - 5.0/5.0 -
Very friendly and inviting!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This is probably the best service I have received dealing with my vehicle. From the dealership to local shops around town, by far Caliber surpassed all my expectations. I intentionally single out the technicians who worked on my vehicle. Juan and Joey for being a dent's worse enemy. To David and Jason who should have been the original painters of my car...absolutely perfect! To Seth thank you for returning a car better than you found it. To the BEST Service Advisor Angel. Thank you for making an already inconvenient process a pleasure. Thank you for keeping me posted and for giving honest and timely feedback. I plan on starting a business one day and your world class customer service and professionalism is going to be THE standard. Thank you for going out of your way to make this experience a great one!
Returned Clean
My Experience - 5.0/5.0 -
Caliber collision is AMAZING!!! The staff was phenomenal and very informative. Becky and Jennifer made me extremely comfortable leaving my vehicle with them! I definitely recommend Caliber Collision Center.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Debbie and Jennifer was extremely helpful and informative! Top notch customer service and I definitely will recommend Caliber Collision!!!
Likely to Recommend - 5.0/5.0 -
I had a great experience here and would highly recommend them to family and friends. Excellent job!
Repair Quality - 5.0/5.0 -
They did a fantastic job. I would never know it was even in need of repair.
Customer Service - 5.0/5.0 -
I spoke with them throughout the process and they always kept me informed and were super professional and so nice.
My Experience - 5.0/5.0 -
Absolutely satisfied! Although my damage was perhaps minimal ...I was treated with so much kindness and respect. I actually felt as if I was with familyâºï¸ Becky(front desk) always was warm and pleasant ...she rocks some âawesome looking nailsâ and fed me????I am told that Bruce was my (body tech) my repair looks outstanding!!! Jason cleaned and textured my trim ...âWOWâ Seth detailed and washed that combination has my vehicle looking so goood!!!! ....and Angel...what a beautiful personality ....she made sure I understood the complete process. She is so knowledgeable on so many levels and she shared. I am from Texas. My family is still there. I am anxious tell tell all about my experience. I highly recommend Caliber Collision!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely, Absolutely!
Customer Service - 5.0/5.0 -
It feels so good that businesses still exist that are willingly to go that extra mile and provide OUTSTANDING CUSTOMER SERVICE-that is what I received at Caliber Collision
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
David (Red) was exceedingly helpful and very punctual!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went above and beyond when fixing my car. Even took care of a few things that wasnât part of the original work, free of charge. Joey, Jason, David and Seth all did an amazing job in bringing my car back to its full potential, thanks again!
Customer Service - 5.0/5.0 -
Angel Chapman was my rep and she was very thorough and prompt with assessing damage and addressing any questions I mightâve had. Thanks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The process was quick and smooth.