Caliber - Norco

4.8 (5,911reviews)
97%
2000 S. Four Wheel Drive,  Norco,  CA  92860
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Mercedes-Benz
Mercedes-Benz Sprinter
Call
Email

Reviews (5,911)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with vehicles frequently described as looking brand new upon return. The team receives high marks for proactive communication, including regular text updates and personal follow-ups throughout the repair process. Timeliness is a standout strength, with many vehicles completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are repeatedly highlighted. A small number of customers noted areas for improvement, including occasional paint finish concerns, missing parts or screws, and isolated communication gaps regarding estimate changes - all reflecting direct customer feedback.
AI-Generated from reviews written in the last 12 months
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"Color match is perfect. The alignment, fit and connection of the panels and lift gate are all spot on. You ..." Read more
"... team did an outstanding job on my cars rear bumper. They fixed everything that needed attention and even handled a couple of additional minor issues I hadnt noticed. ..." Read more
"The repairs came out beautiful. The whole process start to finish was seamless and very convenient for me. ..." Read more
"The repair on our 2025 Toyota Corolla Cross was performed thoroughly and professionally. We have our vehicle ..." Read more
"The quality of service is always impeccable. They make sure your vehicle look as good as new."
"... repaired after an accident very easy. Not only was the estimated pickup date quicker than expected, I received a text one week earlier letting me know my car was ..." Read more
"Caliber Collision did an excellent job repairing my vehicle and it was ready 4 -5 days ahead of time."
"Im very pleased with the work they did . They were fast and easy to work with. They had me updated with every movement. They had my truck ready right ..." Read more
"Called at 1 said you have to pickup before 4. The date specified the work would be completed was Al another ..." Read more
"... office. That's why I came back second time here. Everything was done in a timely manner and you guys were on top of letting me know the progress and schedule ..." Read more
"I never had to call and ask! They kept me informed every step of the way! The communication throughout the ..." Read more
"Finished early and communication throughout the repair was excellent."
"Efficient and quick. Loved the text updates throughout the entire process. Would recommend your shop and would return for any ..." Read more
"... would be notified of any changes to the estimate. It was a shock to get a text that said you can now pick up your car and then see the repair was 50% higher without ..." Read more
"Very professional, timely updates and very transparent communication"

Likely to Recommend

Repair Quality

Everything was great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs were done earlier than quoted. Everyone was very nice and helpful. The car was returned cleaner than when i dropped it off.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kyler was very helpful and kept mi informed. No complaints at all 👍👍

Likely to Recommend

No complaints

Repair Quality

Kyler was very helpful during the entire process. He kept me well informed and I truly appreciated that. Very happy with the repair as well. Two thumbs up 👍 👍

Customer Service

See previous comment

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for everything you done

Likely to Recommend

Yes, 100%

Repair Quality

Great customer service

Customer Service

the personal was very nice, kind and detailed oriented

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing location. Incredible customer service from top to bottom. The mechanics, the receptionist and the service advisor were all amazing. Had an exceptionally good experience with Maria Balistreri. Will definitely be coming here again and recommending this place to all my friends.

Likely to Recommend

Repair Quality

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All work perfectly done. Only item I would suggest to change is to provide customer with full estimate prior to submission to insurance so customer can review and discuss prior to next steps.

Likely to Recommend

Repair Quality

The only knock was the lack of receiving a written estimate prior to the estimate being sent to Insurance. That is a failure that needs to be remedied going forward.

Customer Service

See previous comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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