Caliber - North Royalton
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was completed as expected. Shop actually drove me to get my rental.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
i would strongly discourage anyone from using this shop!
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good, however I have only had it back for a few days.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Parts delay not their fault
Customer Service - 5.0/5.0 -
Gave me a months rental and almost daily updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cody, Ali, and Adam are true professionals. They are knowledgeable and kept me informed of my car repair progress.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Good
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Turnaround time to be fixed is a long time.
Repair Quality - 3.5/5.0 -
They did a good job in replacing all the damaged parts and painting them. I was dissatisfied that the minute I got in my car and started it up there was a clicking sound which was there when I brought it in. Cody assured me that they fixed it. I had to go back in and have him come out to my car and listen to it clicking. I said you had my car over two weeks and you didn’t hear this clicking. He said they replaced the part but maybe it was defective. He said he would get back to me and replace the part. It has been over two weeks and he has never contacted me. I left a message on Wednesday, October 5th but he had never returned my call.
Customer Service - 3.5/5.0 -
I was disappointed in how long it took for them to fix my car. Over two weeks that had it. I went with Caliber because you guys had a contract with them. I did take it to a company that I had used before and they told me they would have my car for 5 days. I should of just went with them.
Likely to Recommend - 4.0/5.0 -
Workmanship and repairs were well done.
Repair Quality - 4.0/5.0 -
During the estimate, Caliber made a point of telling us the work would take one day. We dropped it off at 8am. Never heard anything on the first day. I called on the second day and was told that they were picking up a part. We were told at the end of the day it would be available the next morning. We made it work but, my point is they should not tell you same day and the it takes 2 full days with pickup on the third day. The work and repairs look great! No issues. These days, I understand labor shortages and logistics issues. That’s why my satisfaction is an 8, after waiting 2+ days.
Customer Service - 4.0/5.0 -
Please refer to previous comments. They were helpful and very pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an excellent job with the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The employees were all very professional and easy to work with. The repair work was excellent.
Likely to Recommend - 5.0/5.0 -
This is the second time I've used caliber collision, I went far out of my way to come to north Royalton to use you.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10/10 in terms of body work and dropped the ball getting me a taillight but corrected it without as hesitation 10/10 customer service
Customer Service - 5.0/5.0 -
10/10 kind and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service. Estimate was schedule and done in less than 24 hours from time of submitting claim. Cody Faron was extremely help with the estimate and all phases of service. I would highly recommend Caliber Collision. The cooperation between Nationwide and Caliber Collision. I felt confident with the process snd quality of the work. Thank you for a great experience.